Operations Support Specialist, Worklife and Onsite
About The Position
About ComPsych ComPsych Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources Ⓡ and AbsenceResources Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary The Operations Support Specialist has a hybrid schedule , and is an integral role in streamlining department workflow, coordinating key deliverables for the Director. Major stressors in our lives often coincide with significant milestones: having children, caring for an aging parent, beginning college, getting married, moving and more. Our Work-Life customers receive unlimited assistance with child care, adoption, education, elder care, health care, pet care, and personal convenience needs. We have a flexible M-F schedule, ideally 8am-4:30pm, and ideally with 3-days /week onsite.
Requirements
- BS/BA Required.
- Flexible M-F hybrid schedule.
- Proficient with Microsoft Office suite.
- Proficient with Adobe.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Ability to manage budgets, track expenses and maintain accurate records.
- Self-starter with ability to multi-task and work autonomously.
- Excellent organizational and project management skills.
- Effective interpersonal and communication skills.
- Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required.
- Ability to be present on camera during work-related trainings, meetings, and/or events.
- Must be able to sit or stand at a desk for prolonged periods while working on a computer.
Nice To Haves
- Administrative experience preferred.
Responsibilities
- Calculate weekly, monthly, quarterly and yearly productivity numbers.
- Prepare researcher supervision and audit packets.
- Prepare and ship comprehensive referral packets, following the ComPsych branding and quality standards for all remote employees as needed.
- Create monthly utilization trend analytics as well as industry type trends for director to present at sales and account services meetings, including Excel pivot charts.
- Track and manage all supplies and ensure timely reorder within budget limits.
- Calculate shipping costs and track bundles delivered for reporting and budgeting purposes.
- Order and track Creative Services and outside vendor requests while maintaining budget allowance.
- Submit JIRA requests as necessary to request reporting additions or changes.
- Update, prepare and maintain sample requests for sales department and FamilySource samples.
- Proofread and edit documents for accuracy, ensuring that all materials for FamilySource are clear, professional and consistent with organizational standards.
- Complete special projects as necessary or requested by Director including Excel pivot charts or other reporting tools.
- Provide basic office overviews for new hires as needed.
- Maintain time off calendar and team lists for FamilySource team.
- Complete 15 FamilySource client requests per week, providing 3-5 verified referrals per request.
- Sort and scan incoming mail on designated mail days, ensuring timely distribution to the appropriate operations team.
- Collect any returned checks, scan and send to Data Entry.
- Mailtime-sensitive Managed Care letters to clients and facilities, certifying Inpatient, Residential, PHP, and IOP treatment.
- Print and mail documents to support GRU and Network as needed.
- Work independently as well as foster a team environment by providing assistance when needed.
- Perform other duties as assigned.
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
