Operations Support Specialist, Worklife and Onsite

ComPsych Corporation•Chicago, IL

4d•$22

About The Position

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Major stressors in our lives often coincide with significant milestones: having children, caring for an aging parent, beginning college, getting married, moving and more. Our Work-Life customers receive unlimited assistance with child care, adoption, education, elder care, health care, pet care, and personal convenience needs. The Operations Support Specialist has an integral role in streamlining department workflow and coordinating key deliverables for the Director.

Requirements

BS/BA is required.
Proficient with Microsoft Office Suite.
Proficient with Adobe.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Ability to manage budgets, track expenses and maintain accurate records.
Must have high-speed internet and workspace free from distraction, disruption or noise.
Ability to be on camera when attending work related trainings, meetings and/or events.
Must be able to sit or stand at desk for prolonged periods of time while working on a computer.

Nice To Haves

Administrative experience preferred.

Responsibilities

Calculate weekly and monthly productivity numbers.
Prepare quarterly reports, including researcher audit scores and yearly statistics for management review.
Prepare and ship comprehensive referral packets in a thorough manner following the ComPsych and Work-Life branding and quality standards for all remote employees as needed.
Includes Welcome Packet, giveaway items and resource guide mailings for Onsite Team.
Create monthly utilization trend analytics as well as industry type trends for director to present at sales and account services meetings, including Excel pivot charts.
Track and manage all Work-Life case and kit supplies and ensure timely reorder within budget limits.
Calculate shipping costs and track kits delivered for reporting and budgeting purposes.
Order and track Creative Services and outside vendor requests while maintaining budget allowance.
Review tracking logs and billing statements for contracted providers. Calculate and submit payment forms to Accounting.
Prepare monthly utilization reports for the Onsite team using Excel or Adobe PDF.
Send payment set up forms for Onsite Providers to Accounting.
Submit JIRA requests to change format of Work-Life reports as necessary.
Order office supplies and track expenses for the Onsite Team.
Update, prepare and maintain sample requests for sales department and Work-Life samples.
Proofread and edit documents for accuracy, ensuring that all materials for Work-Life and Onsite teams are clear, professional and consistent with organizational standards.
Complete special projects as necessary or requested by Director including Excel pivot charts or other reporting tools.
Provide basic office overviews for new hires as needed.
Maintain time off calendar and team lists for Work-Life and Onsite departments.
Work independently as well as foster a team environment by providing assistance when needed.
Perform other duties as assigned