Operations Support Specialist II

Legend Brands•Burlington, WA

About The Position

Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration. This is the next level of the Operations Support Specialist series and is required to have a minimum of 2 years of previous experience and working knowledge and competent demonstration of the following: • Entering, confirming and releasing sales orders in the ERP system • Logging into designated freight program to provide freight estimates to customers • Answering and transferring calls • Logging in and responding timely to customers on Live Chat • Basic MS Excel • Intermediate knowledge of EDI and MS Power Automate Operations Support Specialist II perform broader range of duties, proven skillset to fully perform Operations Support Specialist responsibilities, more technically complex tasks, expected to set an example of professional efficiency and provide technical direction to less experienced staff. The Operations Support Specialist II receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department.

Requirements

High School Diploma or GED required.
Logging into designated freight program to provide freight estimates to customers.
Answering and transferring calls.
Logging in and responding timely to customers on Live Chat.
Basic understanding of EDI and Power Automate.
Knowledge of ERP Systems
Knowledge of EDI
Skilled in MS Excel
Skilled in MS Power Automate
Ability to multi-task with a high sense of urgency
Ability to interact comfortably with others.
Ability to pass a pre-employment background check.
minimum of 2 years of previous experience

Responsibilities

Answer product, order, and service-related questions.
Respond promptly to customer inquiries, concerns, and questions.
Manage incoming calls, shared among the team.
Maintain a positive, empathetic, and professional attitude always.
Process and follow up on sales orders.
Communicate with customers through various channels.
Ensure adherence to credit policies and sales procedures.
Work cross functionally with key departments.
Extensive experience and judgment to make critical logistics and customer service-related decisions.
Provide shipping quotes as needed.
Perform other related duties as assigned.
Entering, confirming and releasing sales orders in the ERP system
Logging into designated freight program to provide freight estimates to customers
Answering and transferring calls
Logging in and responding timely to customers on Live Chat
Basic MS Excel
Intermediate knowledge of EDI and MS Power Automate