WGL - Operations Support Specialist II

Washington Gas•Springfield, VA

41d•$53,000 - $73,250

About The Position

Washington Gas is hiring an Operations Support Specialist II to join our team! In this role, you will play a key part in supporting business operations by developing business plans and budgets, driving continuous improvement through special projects, and providing essential support to your assigned business unit. You'll also be responsible for training company Data Specialists and contractors on using WMIS and other tools, ensuring accuracy and efficiency across operational processes. If you're detail-oriented, tech-savvy, and passionate about operational excellence, we'd love to hear from you!

Requirements

High School Diploma/GED required.
2+ Years experience in utilizing computer technology and company record-tracking systems and databases is required.
Proficient in the use of EXCEL, Visio, and Access Databases.
Experience working with PeopleSoft financial tables and query tools.
Ability to design databases using MS Access and create queries and reports from Access and PeopleSoft.
Working knowledge of Gas Transportation and Gas Supply procedures and practices and a general knowledge of utility operations required.
Demonstrated ability to lead diverse groups with mutual project goals to successful completion of stated objectives.
Ability to clearly communicate complex messages to a wide audience in a concise manner.

Responsibilities

Responsible for developing and on-going maintenance of the units' policies and procedures.
Assist in the preparation and monitoring of critical data related to business unit goals and objectives, operating metrics, and management operating systems (MOS).
Serve as the liaison to financial metrics area in retrieving and producing data used in departmental business planning and reporting variances for monthly expenditures from PeopleSoft.
Assist in the preparation of yearly business plans, and capital and O & M budgets.
Develop, analyze, implement systems, prepare reports and presentations to complete projects on time and on budget.
Provide support to the business unit (contractor services, major office supplies, training/travel, IT hardware/software requests, IDP's, Goals, and department and company policies).
Responsible for developing, tracking, and reporting strategic and operating initiatives (business plans).
Responsible for working with internal customers from various business units to enhance quality, processes, and information transfer in key result areas.
Complete special projects and other duties as assigned.
Assist with providing guidance with the day-to-day activities of the Construction Support Data Specialists with Recordation & Invoicing and Permitting & Paving departments. Responsible for training new Recordation & Invoicing Construction Support Data Specialists.
Focus on maintaining continuity of workflow, ensuring quality and timeliness of data processing in compliance with established policies & procedures.
Review implementation plans of contracts for accuracy prior to execution in WMIS. On-boarding Contractor WMIS Training.
Send check runs received from Accounts Payable to necessary contractors twice weekly and record & mail CRSR/CRSRE checks to cash receipts for processing.
Contractor access and renewals for necessary WG applications (Web Work Manager, Citrix, AppXtender, etc.); maintaining Contractor Crew Makeup in Central Configuration.
Run Capital & Maintenance Accrual reports using Business Objects at month's end to report to necessary parties.
Request, gather and report Aging/Unbilled data from Contractors to internal parties on a monthly basis.
Assist Construction in research and close out of WRs/BCAs for Rate Recoverable projects/reporting.
Receive, research and process paper invoices for Construction through PeopleSoft Finance.
Provide support for on-going process improvement and accelerate adoption of new processes through development of written training materials coupled with mandatory as well as ad-hoc training sessions for staff for processes involving BCA Data Quality Report, Pay Item Approval, Work Request creation and Material Requisitions.
Complete other duties as assigned.