Operations Support Services Team Lead

Sedgwick•Memphis, TN

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Operations Support Services Team Lead PRIMARY PURPOSE: To supervise Operations Support Services (OSS) staff and processes; to monitor colleagues' workloads; to provide training and monitor individual transactions; and to provide technical direction on work processes.

Requirements

Bachelor's degree from an accredited college or university preferred.
Six (6) years of related experience or equivalent combination of education and experience required to include two (2) years claims management experience.
Some proven software specifications experience required.
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Excellent analytical and interpretive skills
Strong organizational skills
Strong time management skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Computer keyboarding, travel as required
Hearing, vision and talking

Nice To Haves

Supervisory experience preferred.

Responsibilities

Supervises Operations Support Services colleagues.
Defines and establishes quality assurance procedures, standards, metrics reporting and auditing.
Trains OSS team on tasks and responsibilities.
Reviews quality data, conducts audits, tracks quality metrics, and reports on findings.
Tracks non-compliance issues and monitors through resolution.
Manages staffing schedules to assure appropriate department coverage.
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.