Operations Support Manager - WMSS

Waste Management, Inc. (WM)•Knoxville, TN

9h•Remote

About The Position

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. Serves as support person for Sustainability Services Territory or Vertical. Activities include: implementation of new contracts, assisting with special projects and staffing existing contracts as needed. May also assist Business Development and Territory/Vertical Managers with site walks, proposal development and contract renewals. WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Requirements

Bachelor's Degree (accredited) in Environmental Sciences, Accounting, Business or related field, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant experience.
Seven (7) years of relevant experience (in addition to education requirement).
RCRA and DOT regulatory compliance experience required.
OSHA 24-Hour HAZWOPER Certification required.
Valid Drivers License required
Pre-assignment and/or pre-hire customer-specific drug and/or alcohol testing may be required by certain customer-contract requirements. Such testing may include urinalysis, oral swab, drug hair follicle testing and/or alcohol testing.
An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide new services and value to existing customers.
Profit and loss (budgeting).
Project management.
Customer service and vendor management.
Supervisory and team building skills.
Creative problem solving and innovative thinker.
Effective and concise communication.
Adept decision making.
Strategic thinking.
Strong leadership and relationship building skills.
Strong business acumen and financial knowledge.
Self-motivated and directed with a keen sense of urgency to deliver results.

Responsibilities

Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads.
Consult with client and prospective clients to identify, design and implement cost saving opportunities and proposals.
Ensure compliance with client and government regulations by performing necessary inspections and reporting. Resolve all issues in a timely manner.
Administer client and vendor financial obligations including invoicing, reporting and contracts.
Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state and local regulations.