Operations Support Manager - Supply Chain

Safelite

About The Position

The Operations Support Manager is a traveling leader that will provide short-term site leadership to vacant or underperforming fulfillment center warehouse locations. This is a collaborative, results-driven leader who plays a key role in helping Fulfillment Operations deliver best-in-class performance across critical Key Performance Indicators (KPI), operating as Supply Chain Process subject matter expert (SME) for fulfillment operations leaders and store operations counterparts. To be successful, the Operations Support Manager must identify key opportunities to drive results and effectively influence others to implement their suggestions for success. They must implement Safelite's best practices and processes that cascade down from the region as well as continually surface new ideas and approaches to Safelite leadership. They must be flexible and adaptable as Safelite's business model continues to evolve.

Requirements

Bachelor's Degree in Business, Logistics, or Supply Chain Preferred
High School Diploma Required
4-6 years Supply Chain or relevant experience Required
1-3 years People leadership experience Required
Ability to occasionally lift windshields, up to 35 pounds
Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e., ability to wear safety glasses while working in the fulfillment center)
Constantly operates a computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer.
Frequent communication with customers, associates, vendors, and others. Must be able to exchange accurate information.
Travel up to 75%
Change Management – Communicates change and the reasons for change effectively. Prepares appropriate change plans for the workforce and anticipates and mitigates confusion, resistance, and conflict.
Resource and Workforce Planning – Work with field leadership to recruit people needed for competitive advantages while balancing the organization’s resources to meet short-term and long-term strategic goals and ensure the organization has operational bandwidth to meet goals including adequate MHE and capacity.
Analyzes data and trends – Utilizes spreadsheets and reporting to address underperformance in the fulfillment center. Navigates spreadsheets to address changing needs and trends.

Nice To Haves

4-6 years Supply Chain People Leadership experience Preferred
1-3 years Kaizen, 5S, Lean Six Sigma Preferred
1-3 years High Jump / Koerber experience Preferred

Responsibilities

Operational Execution and Standardization
Develop action plans in partnership with site leadership to achieve and sustain critical business outcomes (i.e., Safety, engagement, productivity, Inventory management, customer experience, cost optimization and product care) at selected sites
Implements best practices, identifies opportunities for standardization within the site and supports process roll outs as needed and reinforces standard operating procedures (SOP) to drive compliance
Internal Collaboration and Communication
Work across organizational functions to drive results, frequently collaborating, negotiating, and planning with key stakeholders such as logistics, fulfillment operations, and inventory planning teams. Sets and communicates the strategy for the FC warehouse along with actions needed to implement it.
People Leadership
Provides coaching and feedback to ensure priorities are aligned, understood, and followed.
In the absence of a site leader, Hire, coach, train and develop FC warehouse associates. Create a positive and engaging work environment where people are motivated to perform their best and held accountable for their actions.
Customer Experience and Quality
Work with leaders to build and sustain a site culture that drives a great, memorable, and easy customer experience for store operations partners.
Ensure the quality of the product received is fit for purpose
Health and Safety
Ensures Federal, State, and Local regulations (e.g., OSHA, CDL, DOT and MHE) are being followed in all fulfillment centers and fulfillment warehouses
Proactively identify risk behaviors and coach/train in conjunction with site leadership
Ensure the operation leads with safety
Performs other duties as assigned
Complies with all policies and standards