Operations Manager, Supply Chain & Strategic Operations

Misen

13d•Remote

About The Position

At Misen, we’re on a mission to make cooking more enjoyable, accessible, and rewarding for everyone. We create thoughtfully designed kitchen tools, from knives to cookware, that combine premium quality with honest pricing. As we scale, we’re building best-in-class operations, technical infrastructure, and e-commerce systems to support both growth and exceptional execution. About the Role We’re seeking a strategic, hands-on Operations Manager to partner with the Chief of Staff and lead both supply chain execution and technical e-commerce operations end-to-end. This role requires a strong background in e-commerce, specifically hands-on experience working within Shopify and its app ecosystem. Candidates without direct Shopify experience will not be considered. This is a hybrid role that blends traditional supply chain execution with deep technical ownership of our e-commerce platforms, store systems, and integrated application stack - including Shopify, fulfillment and shipping tools, analytics platforms, and internal operational workflows. In this role, you won’t just drive forecasting, modeling, and operational reporting, you’ll also be the person who jumps into the platform when something breaks or doesn’t behave as expected. Why are orders stuck in hold status in Shopify? Why aren’t labels printing in AfterShip or syncing correctly with a 3PL? What’s failing between Shopify and a downstream system, and how do we fix it? This is not a delegation-only role. Success requires comfort operating deep in the weeds of Shopify, app integrations, workflows, and system configurations, as well as the ability to diagnose root causes, implement fixes, and translate technical issues into clear operational decisions.

Requirements

7+ years of experience in operations, supply chain, e-commerce operations, or related analytical roles at a Shopify Plus merchant, DTC/CPG brand, or complex e-commerce environment.
Proven track record owning supply chain operations and driving measurable improvements.
Advanced technical proficiency with a strong command of Shopify, connected apps, integrations, and how they influence order flow, inventory sync, fulfillment routing, and customer experience.
Advanced Excel skills - modeling, scenario planning, pivots, complex formulas.
Experience owning end-to-end tech stacks - from implementation and configuration to optimization and troubleshooting.
Demonstrated ability to create frameworks, models, and strategic reporting that drive decisions.
Exceptional problem-solving skills - able to dive into both business and technical issues with curiosity and precision.
Strong communicator who can translate complex data and system behavior into clear recommendations.

Nice To Haves

Experience with demand planning / S&OP tools and best practices.
Direct experience managing integrations between Shopify and fulfillment, analytics, or OMS/WMS systems.
Familiarity with advanced automation tooling, APIs, and middleware (e.g., Zapier, Make/Workato, custom scripts)
Strong SQL skills for pulling, transforming, and analyzing operational data.

Responsibilities

Use Excel, SQL, and data tools to build forecasting and planning models that inform inventory, production, and capacity decisions.
Manage end-to-end supply chain operations, from supplier ordering and inbound logistics to production readiness, inventory flow, and fulfillment execution.
Optimize shipments, volumes, routing, and timelines to maintain service levels while minimizing cost and waste.
Build and maintain performance monitoring across inventory accuracy, forecasts vs. actuals, and 3PL performance.
Troubleshoot supply, warehousing, fulfillment, or delivery bottlenecks and implement measurable improvements.
Support business needs across e-commerce platforms and integrations, particularly Shopify, including apps, flows, data syncs, and any order-to-fulfillment triggers.
Troubleshoot and resolve technical operational issues affecting order flow, fulfillment, invoicing, and customer experience (e.g., why orders are stuck in hold status, label printing failures, mismatches between Shopify and OMS/WMS).
Evaluate, configure, and maintain operational, routing, forecasting, inventory allocation, and analytics tools connected to Shopify and backend systems.
Build automated processes and reports that eliminate manual workflows and increase visibility into e-commerce operations.
Collaborate with developers, 3rd-party partners, and internal stakeholders when deeper system changes are needed.
Maintain ownership of internal operational workflows, system health, and documentation across tech tools, stores, and data pipelines.
Partner closely with Product, Finance, Customer Experience, and Commercial teams to translate business planning assumptions into operational reality.
Serve as a subject-matter expert on both supply chain performance and e-commerce platform health, constraints, and opportunities.
Support strategic projects like new product launches, channel expansion, 3PL onboarding, and system enhancements.