Operations Support Lead II Newark DE

Bank of AmericaNewark, NJ
5dOnsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description & Responsibilities: This job supports the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees are ready to serve clients.

Requirements

  • Minimum 1 year of experience at Bank of America
  • Ability to manage competing priorities in a fast-paced environment
  • Adept at handling diverse responsibilities
  • Detailed oriented
  • Critical thinker with natural curiosity
  • Self starter requiring little supervision
  • Skilled at working in team environment with individual accountability
  • Flexible with schedule to meet business needs
  • Excellent written and verbal communication skills
  • Ability to perform physical activity in carrying and setting up equipment
  • Ability to be onsite in the office to physically assist with both issue remediation and equipment provisioning

Nice To Haves

  • Familiarity with UCRS
  • Prior business support or operations experience
  • Strong influencing skills
  • Advanced PowerPoint, Excel and Outlook

Responsibilities

  • Remediating complex system issues
  • Provisioning employees with the tools necessary to assist clients
  • Reporting and analysis to identify risk and trends
  • Expense management through device recovery
  • Site support
  • Record retention execution
  • New hire support

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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