Operations Support Engineer NOC - USDS

Tiktok•Seattle, WA

32d•Hybrid

About The Position

The USDS NOC team works with various internal teams to assist with Deployment procedures; deploying code and configuration changes. The NOC team also provides Tier-1 support for the various mission critical applications and services. In the near future, the NOC team will also be taking over monitoring aspects of various systems and services from other USDS teams as well. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Requirements

Bachelor's degree in Computer Science or a related field is mandatory
Experience in Linux/Unix server administration and application support is required
Experience and familiarity in interacting with and providing support to Kubernetes, Docker/container technologies, microservice architectures, database technologies (Redis, MySQL, etc), web services (Apache, Nginx, etc), monitoring solutions (Grafana, Elasticsearch, etc)
Strong analytical skills with strong written and communication abilities
Proven ability to multitask, prioritize effectively, and perform well under pressure in a fast-paced environment
Proficiency in automation to streamline day-to-day tasks
Demonstrated ability to work effectively within a team as a team player.

Nice To Haves

Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed
Experience with supporting big data technologies (Hadoop, Aparche Spark, Kafka, etc)
Familiarity with networking, LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting
Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice

Responsibilities

Collaborate with internal teams to deploy software and configuration changes to servers, ensuring smooth completion with no impact to services
Provide daily operational support for production systems and services
Monitor system health and performance, promptly responding to incidents/alerts, and keep stakeholders informed on issue resolution.
Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
Provide Tier-1 support for mission-critical services in production.
Develop and document processes to support team collaboration, knowledge sharing, and training.
Implement configuration changes to applications and servers to align with business initiatives.
Drive innovation by automating routine tasks to increase efficiency.
Ensure the effective operation and maintenance of production systems.
Assist in guiding and training fellow NOC engineers, to ensure the team has operational understanding of day to day tasks
Lead project-based work, ensuring feasibility, progress, and timely completion.
Review team workflows to identify areas for improvement.
Analyze troubleshooting patterns, collaborating with relevant teams for long-term resolutions and increased NOC team efficiency.