Operations Support Coordinator-FT
About The Position
At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company. Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.
Requirements
- Previous experience in transportation required.
- High School Diploma or equivalent required.
- Must have strong communication skills.
- Must be able to work in high pressure situations.
- Must possess strong problem solving skills.
- Must be detail-orientated.
Responsibilities
- Plan and recover loads delayed in transit to restore on time service while supporting drivers through phones and messages during extended hours.
- Answer calls to the Driver Support Planning number and resolve immediate concerns related to driver and/or customer issues for loads in transit.
- Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue.
- Monitor loads and resolve issues that may affect the scheduled delivery/pickup times.
- Seek out trailer availability and help drivers find the trailer.
- Resolve driver issues within authorized limits.
- Utilize all available tools, perform planning functions and critical thinking activities to ensure on-time deliveries and improved customer service.
- Provide daily summary of shift activity and ensure day shift is aware of changes and are informed of on-going concerns.
- Collaborate with designated internal department personnel to resolve customer or driver issues as necessary.
- Conduct persuasive discussions with drivers to ensure loads are accepted.
- Proactively work to assist others in achieving the organization's objectives.
Benefits
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- Comprehensive Benefits Package which includes:
- 401(K)
- Medical, Dental, Vision, Disability, Supplemental and Life Insurance
- Paid Time Off
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Truck Transportation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
