Operations Support Center Coordinator

Cook County•Chicago, IL

7d•Onsite

About The Position

Operations Support Center Coordinators work within the Operations Support Center, reporting to the Executive Director. The Operations Support Center Coordinators are responsible for reviewing and live monitoring video footage of Cook County Sheriff’s Office (“CCSO”) operations and general administrative support of the Unit, including management of special projects, tracking of requests, statutory reporting of incidents and other tasks as assigned by the directors. They will work with all Cook County Sheriff’s Office departments as well as all CCSO facilities.

Requirements

Possession of a high school diploma or General Education Development (G.E.D.) test certificate.
One (1) or more years of clerical work experience.
Video Surveillance experience
High degree of professionalism, along with a commitment to providing a high level of service and working in a team environment.
Excellent interpersonal, attention to detail, clear & effective written, verbal communication skills required.
Strong analytical and organizational skills.
Proficiency with basic data organization and analysis.
Experience establishing and maintaining relationships with individuals at all levels of the organization, including the executive level.

Nice To Haves

At least three (3) years of project management experience within the Public Sector (educational, state, or local government and/or federal government).
At least three (3) years of Video Surveillance and Investigations experience.
Possession of an associate degree from an accredited college or university in Public Policy, Criminal Justice, Computer Science, Information Systems, or other related fields.
Previously completed an internship with the Cook County Sheriff’s Office.

Responsibilities

Work with Directors and Investigators to ensure appropriate resources are assigned for incidents, and that all reports move through the Operations Support Center in a timely manner. Track incident assignments and review completed assignments to ensure all videos and documents are properly preserved per protocol.
Review video footage along with Live Monitoring CCSO operations.
Proactively monitor video management systems for outage and deficiencies.
Provide administrative and office management support to the Executive Director and Director of the Operations Support Center as needed, including but not limited to; professional report production, correspondence and letters, records management, schedule, and payroll duties, and assigned research as requested.
Prepare, edit, and review letters and memoranda for final print, distribution and filing ensuring conformance with agency correspondence. Create, develop, and maintain spreadsheets as needed for tracking purposes.
Set and meet goals for his or herself and is accountable for project deadlines and successful completion of projects.
Prepare detailed notes, reports, and presentations on a weekly or bi-weekly basis as assigned by the Directors.
Responsible for managing the reporting of Extraordinary or Unusual Occurrences to the Illinois Department of Corrections and other statutory reporting as required. Review all reporting forms and compare to original incident reports to ensure forms are completed as necessary. Track the necessary signatures and other form updates, and ensure completed reports are sent in a timely manner.
Provides support to Investigators, including assistance in managing follow ups, video download, case tracking, and other tasks.
May assist with review of video or monitoring to provide support for audits or other projects as identified by the Directors.
Develop and maintain confidential reports as requested by the Directors.
Track completed subpoenas and FOIA request by the Operations Support Center.
Maintain Cook County Department of Corrections (“CCDOC”) body worn camera assignments.
Monitor and audit activity within the divisions of the CCDOC and make proper notifications to OSC supervisors.
Live monitoring and tracking within the CCDOC for suspicious activity during the 10 p.m. to 6 a.m. shift.
Keep track, audit and maintain all activity and reports produced by the Operations Support Center.

Benefits

Health Insurance Program – Health insurance coverage includes medical, dental and vision care and is available for an employee and his/her eligible dependents.
Holidays – Thirteen (13) Holidays are granted in each Fiscal Year. Employees who are active at the beginning of the fiscal year (December 1st) also qualify for a floating holiday.
Sick Leave – Granted sick leave is earned and accrued at the rate of one (1) day for each month of service and may be accumulated up to one hundred and seventy-five (175) working days.
Vacation Leave – Granted Vacation leave is earned and accrued, with employees having the opportunity to accrue fifteen (15) days within the Fiscal Year; Vacation leave accruals increase based on an employee’s anniversary date of employment.
Life Insurance – Basic term life insurance, equal to one (1) time the employee’s annual salary, is offered to every employee at no cost and the employee may elect to purchase supplemental coverage.
Pension Plan – Employees contribute into the Cook County Pension Fund and earn a prescribed percentage for each year of service; employees may be eligible for an annual annuity after ten (10) years of service and upon reaching a certain age based on when the employee started employment.
Deferred Compensation Program – Employees may elect to enroll in a deferred compensation plan, a tax deferred plan which may be used as a supplemental retirement option.

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