Part-Time Operations Support Associate

CURRENCY EXCHANGE INTERNATIONAL•Orlando, FL

8d•Onsite

About The Position

Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: https://www.ceifx.com/about/life-at-cxi Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies. Our Values: Customer First - We earn the right to be our clients’ first choice. Integrity - We hold ourselves to the highest standard to build trust. Collaborative - We always win as a team. Innovative - We find new methods to deliver change and advance technology to the industry. Passionate - We are driven to be the best in class. Currency Exchange International is seeking a driven professional, with strong attention to detail to join their team in Orlando, FL as an Operations Associate (also known as a DTS Support Associate)! Role Purpose: The main function of an Operations Associate is to provide exceptional customer service to our OnlineFX customers and retail branch or agent clients. The Operations Associate assists customers with questions, complaints, orders, returns and various other customer support related functions. Customer support is provided via phone, live chat and email.

Requirements

Work Experience: Minimum 1 year of Customer Service, Banking, or Operations experience
Education: Minimum High School diploma and relevant work experience

Responsibilities

Answering incoming calls promptly
Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
Contact clients to notify them when adjustments to an order are needed.
Assisting with creation of new locations, rate modifications, and other functions in CEIFX
Assisting and provide troubleshooting assistance for customers with the OnlineFX online interface.
Provide customers with retail details such as directions, rates, fees, and other services per location.
Engage with potential customers on their transactions to encourage them to place reservations, upsell, and promote our Currency Price Protection offering as appropriate and assist them with booking their orders.
Managing Freshdesk tickets and support emails
Processing incoming inventory and non-inventory orders
Assisting with over 5K approvals and OFAC approvals
Ensure all DTC support deadlines are met daily.
Follow all DTC support Performance Standards
Ensure all office safety guidelines are always followed.

Benefits

Commute Reimbursement - CXI will pay the toll, bus or metro cost in and out of work
Sick Time - CXI will pay you 1 hour of sick time for every 30 hours worked, which may equal to an annual accrual of 40 hours (cap)
Eligibility to enroll in our 401K Plan, Company match at 5% (after 60 days of employment)
Tuition Assistance - After completing 90 days of employment, CXI offers tuition assistance for part-time employees conditions apply
Holiday Pay - After completing 90 days of employment, CXI offers additional pay for select holidays

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