Operations & Support Analyst
About The Position
Monitor and analyze system performance, network traffic, and application uptime using enterprise monitoring tools. Identify and resolve operational issues and escalate complex problems to senior IT staff as needed Provide day-to-day support for servers, systems, backups, cloud services, and enterprise applications Maintain IT operations documentation, including standard operating procedures (SOPs), incident reports, and runbooks Participate in IT incident, change, and problem management processes Collaborate with cross-functional teams to improve system reliability and service delivery Perform root cause analysis and implement preventive measures to minimize future outages Assist in patch management, system upgrades, backups, and disaster recovery testing Track and report key performance metrics and service levels for IT systems and services Support compliance, audit, and security initiatives by maintaining operational controls and logs
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
- 2–5 years of experience in IT operations, systems support, or infrastructure monitoring
- Proficiency with monitoring tools (e.g., Splunk, SolarWinds, Nagios, Datadog, or similar)
- Strong understanding of IT infrastructure (servers, networking, cloud, virtualization, storage)
- Familiarity with ITIL processes and service management frameworks
- Excellent troubleshooting and communication skills
Responsibilities
- Monitor and analyze system performance, network traffic, and application uptime using enterprise monitoring tools.
- Identify and resolve operational issues and escalate complex problems to senior IT staff as needed
- Provide day-to-day support for servers, systems, backups, cloud services, and enterprise applications
- Maintain IT operations documentation, including standard operating procedures (SOPs), incident reports, and runbooks
- Participate in IT incident, change, and problem management processes
- Collaborate with cross-functional teams to improve system reliability and service delivery
- Perform root cause analysis and implement preventive measures to minimize future outages
- Assist in patch management, system upgrades, backups, and disaster recovery testing
- Track and report key performance metrics and service levels for IT systems and services
- Support compliance, audit, and security initiatives by maintaining operational controls and logs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
