Operations Support Administrator

American Foods Group, LLC•Green Bay, WI

About The Position

America’s Service Line, LLC, has an opportunity for an Operations Support Administrator in beautiful Green Bay, Wisconsin. The Operations Support Administrators are an integral part of our team and essential to our business. They allow us to provide superior transportation service and support to our customers and provide attention to OS&D/Claims resolution as well as timely and accurate preparation for proper invoicing to customers. As an Operations Support Administrator you will: Handle OS&D & Freight Claims (ASL Customers & Brokers) and AFG with AML Carriers. Trailer pool administration to enhance utilization. Make trailer positioning recommendations. Collaborate with customers to get the trailers unloaded/loaded and on equipment needs. Work with Maintenance Department regarding equipment and when work will be completed. Follow up on equipment not working properly. Tracking/Tracing ETAs for pickup and delivery for brokers and customers. Fill out major customer EDI reporting. Contact customers/brokers for approval of layover, TONU, detention, etc., and enter the charge on the order in McLeod in a timely manner. Ensure the rate from the rate confirmation is on the rate tab of the McLeod order for customers and brokers. Enter the rate change/accessorial request in e2open (customers) or on the customers/brokers website. Upload the BOL. Adjust the fuel surcharge, if needed (re-rate for updated miles and fuel cost). Release loads for billing the customer NOTE: this description is not intended to be all-inclusive. An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.

Requirements

Must be 18 years of age or older.
Must be able to work in the United States without sponsorship.
High school diploma or GED achieved.
Strong customer service skills in a transportation setting preferred but not required.
Excellent verbal communication, including telephonic conversations, with internal and external contacts.
Clear written communication skills, with internal and external contacts.
Must be familiar with and able to work with Microsoft Office programs: Outlook, PowerPoint, Word, and strong Excel skills required, specifically sorting and filtering.
Willing and able to work overtime, as necessary.
Able to solve problems and resolve issues with autonomy.
Must be able to work in a fast-paced environment.
Strong analytical skills, attention to detail and follow-up.
Ability to handle stress.
Demonstrates understanding and remains calm under pressure.
Able to navigate in systems and websites.
Able to prioritize, and be adaptable to changes, pivot from one task to another.
Collaborate well with peers, support the team’s goals.
Maintains performance during high volume of work.
Able to make improvements from constructive feedback.
Able to take responsibility for one's actions, decisions, and outcomes.
Perform work tasks with minimal direction.
Create and maintain a positive, professional, and productive work environment.
Ability to build and maintain strong working relationships with coworkers and leadership.
Understand how responsibilities contribute to broader organizational goals.

Nice To Haves

A minimum 1-year transportation experience preferred but not required.
Strong OS&D/Claims skills preferred but not required.
Negotiating skills preferred but not required.
Cost reduction mindset preferred.

Responsibilities

Handle OS&D & Freight Claims (ASL Customers & Brokers) and AFG with AML Carriers.
Trailer pool administration to enhance utilization.
Make trailer positioning recommendations.
Collaborate with customers to get the trailers unloaded/loaded and on equipment needs.
Work with Maintenance Department regarding equipment and when work will be completed. Follow up on equipment not working properly.
Tracking/Tracing ETAs for pickup and delivery for brokers and customers.
Fill out major customer EDI reporting.
Contact customers/brokers for approval of layover, TONU, detention, etc., and enter the charge on the order in McLeod in a timely manner.
Ensure the rate from the rate confirmation is on the rate tab of the McLeod order for customers and brokers.
Enter the rate change/accessorial request in e2open (customers) or on the customers/brokers website. Upload the BOL.
Adjust the fuel surcharge, if needed (re-rate for updated miles and fuel cost).
Release loads for billing the customer