Operations Support 1

Deluxe

1d • $15 - $18

About The Position

Efficiently and accuracy resolve held CI orders. Get orders into production, meeting service levels, while providing exceptional professional written and verbal customer service to our FSRs to maintain bank relationships. Resolves held CI orders following established processes and procedures, utilizing various tools and methods. Releases or cancels orders appropriately. Clearly documents actions and decisions taken. Partners with financial institutions contacts to validate information as required. Perform order resolution by placing outbound calls to Financial Institutions and accurately verifying customer and order information. Handle incoming phone calls as required. May perform a variety of Exception Processing tasks including Auto Screen, Mail Care, Faxes, OPH calls, FSR contact and order entry. Maintains company quality, accuracy and service levels by meeting or exceeding department performance standards; orders per order productivity goals, adherence to processes, teamwork and quality phone calls.

Requirements

• HS/GED and 6 months of CI experience.
• Experience working on PC, accurate keyboarding skills.
• Customer service experience.
• Must be 18 years of age or older

Nice To Haves

• 6 months of CI Experience.
• Strong verbal and written communication skills.
• Strong attention to detail.

Responsibilities

• Resolve held CI orders efficiently and accurately.
• Get orders into production, meeting service levels.
• Provide exceptional professional written and verbal customer service to FSRs to maintain bank relationships.
• Resolve held CI orders following established processes and procedures, utilizing various tools and methods.
• Release or cancel orders appropriately.
• Clearly document actions and decisions taken.
• Partner with financial institutions contacts to validate information as required.
• Perform order resolution by placing outbound calls to Financial Institutions and accurately verifying customer and order information.
• Handle incoming phone calls as required.
• Perform a variety of Exception Processing tasks including Auto Screen, Mail Care, Faxes, OPH calls, FSR contact and order entry.
• Maintain company quality, accuracy and service levels by meeting or exceeding department performance standards; orders per order productivity goals, adherence to processes, teamwork and quality phone calls.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED