Operations Supervisor

EMCOR Facilities Services, Inc. • Tempe, AZ

10d

About The Position

The Operations Supervisor plays a key role in driving day‑to‑day success across assigned accounts. You’ll oversee work order performance, guide and develop a team, collaborate with internal departments, and ensure we consistently meet or exceed customer expectations and contract requirements.
You’ll be the operational heartbeat—supporting time‑critical repairs, solving workflow challenges, responding to escalations, and partnering closely with Account Management to deliver exceptional service.
This is a role for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and loves working with people just as much as processes.

Requirements

• Bachelor’s Degree or equivalent experience
• 2+ years in facilities maintenance, property management, customer service, or a related role. Experience leading service delivery teams or working with technical trades (Electrical, HVAC, Plumbing, Roofing) preferred
• Strong proficiency in MS Windows, Excel, and Word. Experience with Power Automate a plus
• Professional, positive, and customer‑focused communication skills
• Ability to stay calm under pressure, solve problems quickly, and know when to escalate
• Strong critical‑thinking skills and an eye for process improvement
• Dependable, punctual, and committed to high‑quality work

Responsibilities

• Lead and organize daily workload including scheduled tasks, emergency assignments, and special projects
• Oversee direct reports and subcontractors; provide coaching, training, and annual performance evaluations
• Ensure all work orders are completed and closed within contract timeframes
• Respond to customer escalations and maintain strong, proactive communication across teams
• Identify opportunities to reduce costs, enhance service quality, and streamline operations
• Build and maintain positive relationships with both associates and customers
• Foster a culture of safety, accountability, and high performance
• Support ongoing process improvements, best practices, and continuous development initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level