Operations Supervisor

NBCUniversal • Stamford, CT

12d • $70,000 - $95,000 • Onsite

About The Position

Technical Operations is an organization within NBCUniversal providing technical and operational services across the complete NBCUniversal content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and films are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable, geo-diverse operation. The Technical Operations’ team in Stamford, CT manages playout and monitoring for NBCUniversal’s Domestic Cable Sports, News, and Entertainment channels. We also provide a full hot/hot disaster recovery for the NBC and Telemundo Broadcast networks. The Operations Supervisors are true subject matter experts in a dynamic broadcast environment. Operations Supervisors drive 99.999% on-air reliability for all channels and work as a team to get compelling content to viewing platforms across the world.

Requirements

• BA/BS in a related field or equivalent work experience
• 2+ years of experience in a broadcast operations environment
• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Required On-Site: This position is required to be performed full-time from Stamford, Connecticut
• This position requires the willingness and ability to work any scheduled shift, including nights, weekends, and holidays and working overtime on short notice to support the 24x7 on-air broadcast environment.

Nice To Haves

• 3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills, plus an ability to effectively lead, prioritize and adapt to changing scenarios
• Extensive and significant experience, understanding and knowledge of digital broadcast and production technical systems, standards and processes
• Technical experience with automated, real-time systems, digital video and audio, troubleshooting and test techniques
• Extensive knowledge of digital broadcast and production technical systems, standards and processes
• Excellent communication and interpersonal skills
• Basic understanding of workplace staffing rules and experience in off-hours scheduling of personnel
• A track record of meeting or exceeding performance expectations

Responsibilities

• Supervise a shift of on-air cable operations for ~10 networks (including ~30 distribution channels) and Peacock streaming events
• Monitor and maintain satellite, fiber, and terrestrial distribution streams
• Ensure the reliability of on-air schedules in a fast-paced environment, and work to maintain 99.999% on-air availability and reliability for all channels
• Manage daily maintenance events in the NOC
• Ensure proper scheduling and supervise a shift of technical operators in live and taped events across Sports, News, and Entertainment
• Facilitate day-of-air issue resolution between all NBCU departments (including Sales Ops, Engineering, Programming, On-Air Scheduling and Promotions)
• Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution
• Lead operational triaging and documentation for issues affecting the on-air operation
• Develop and distribute detailed scheduling plans and transmission information for live events
• Maintain and assist in the creation of new SOPs and Guidelines
• Perform live event transmission tasks including fax-through and fiber bookings
• Lead the execution of live events on Peacock and all Sports, News, and Entertainment networks such as Olympics, WWE, MLB, NBA, NFL, NHL, Golf, Watch What Happens Live, and Premiere League soccer
• Manage the execution and decision-making for all live events, including in-event issue resolution and off-air adjustments, including, but not limited to schedule slides, join in progress and leave in progress
• Serve as decision-maker for the execution of all contingency situations for live events
• Serve as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacks
• Support NBC Broadcast Network and Telemundo’s 24x7 disaster recovery operation
• Assist with project management related to operational improvements
• Continue to exceed expectations in on-air reliability and customer service for all NOC clientele
• Perform all other duties to support the success of the Network Operations Center as assigned by manager and follow company rules and policies

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees