Operations Supervisor

Belle•Atlanta, GA

About The Position

Belle is a fast-growing healthcare company revolutionizing in-home care — starting from the feet up. More than 25 million U.S. seniors can no longer safely care for their feet, contributing to over $38 billion in avoidable medical costs each year. Belle trains and deploys a network of Community Health Workers to deliver in-home foot exams, preventive care, and care management. Backed by advanced data science, our care model detects emerging health risks early, often before they escalate. When issues arise, our telehealth team and nurses coordinate follow-up care and take action. The result? Belle delivers clinical outcomes on par with blockbuster drugs, without a single pill. Our model helps prevent complications, reduce hospital visits, and improve quality of life — all with care that people genuinely love. Our mission: Bring Joy to Healthcare. Join us if our cause inspires you! As an Operations Supervisor in Georgia, you’ll drive growth, build a strong team, and create community impact in your designated market. This role blends recruitment, market development, and operational excellence, ensuring seniors receive life-changing in-home care. You’ll be actively engaged in technician development, field shadowing, performance reviews, and issue resolution. You’ll also collaborate closely with cross-functional teams to ensure every appointment is delivered with consistency, professionalism, and warmth. You will also serve as the local face of the company — building trust with your team, ensuring quality standards are met, and collaborating cross-functionally to help Belle scale successfully.

Requirements

Bachelor’s degree in Business, Healthcare, or a related field preferred
2+ years prior experience managing a field-based or remote team (healthcare, retail, or service industries ideal)
Strong people leadership and coaching abilities
Highly organized, tech-savvy, and action-oriented
Excellent communication skills — clear, direct, and compassionate
Resides in Georgia and able to travel locally to support CHWs in the field (15–25% expected)

Nice To Haves

Familiarity with scheduling, attendance, or workforce tools is a plus

Responsibilities

Lead technician hiring and onboarding in partnership with centralized recruiting and training teams
Conduct field-based shadowing and provide real-time coaching
Facilitate technician check-ins and performance reviews
Support technicians in meeting certification and compliance requirements
Foster a connected and motivated team culture with ongoing engagement initiatives
Provide proactive coaching on hospitality, documentation, attendance, and professionalism
Monitor KPI’s such as attendance, appointment fulfillment, and CSAT
Ensure proper execution of Belle’s care model and scope of practice
Manage documentation audits and follow up on quality concerns
Track technician availability and support schedule optimization
Report safety concerns, policy violations, or compliance issues as needed
Collaborate with HR, Compliance, and Member Experience teams on escalations