Operations Supervisor – Medical Courier Services (Bay Area) - Bilingual (English-Spanish)

Accurate Courier Services • San Jose, CA

1d

About The Position

Make an Impact Behind the Scenes of Healthcare. At Accurate Courier Services, we don’t just move packages, we move time-critical medical materials that directly impact patient care. As a Supervisor, you won’t just manage routes; you’ll lead a team of frontline professionals, ensuring labs, hospitals, and pharmacies get what they need, when they need it most. This role is ideal for someone who thrives in a fast-moving, hands-on environment and is ready to take the next step into leadership. You’ll work closely with drivers, dispatchers, and healthcare clients to deliver operational excellence every day.

Requirements

• 3+ years of experience supervising teams in logistics, transportation, or healthcare operations.
• Knowledge of the Bay Area (San Jose, East Bay, Peninsula) and a calm, professional presence under pressure.
• Ability to work flexible hours is a must, including early mornings or weekends as needed.
• Ability to drive long distances when required.
• High school diploma or equivalent required. Some college or vocational training is a plus.
• Valid CA driver’s license, clean driving record, and access to a personal vehicle with up-to-date registration and proof of insurance.
• Comfort using mobile apps, GPS tools, and digital reporting systems.
• Language skills: bilingual (English, Spanish) required.

Nice To Haves

• Familiarity with HIPAA, OSHA, or HAZMAT guidelines is a plus, but we’ll provide training to the right candidate.

Responsibilities

• Lead a local team of employee medical couriers performing scheduled routes and urgent on-demand pickups.
• Hire, onboard, and train new drivers with clarity and consistency.
• Support the field team, answering real-time questions and resolving service issues on the fly.
• Audit routes and schedules to ensure coverage and compliance with procedures.
• Manage equipment and supplies (phones, bags, ice packs, badges) to keep drivers ready.
• Monitor timesheets, performance, and customer satisfaction, collaborating with Dispatch and leadership to fine-tune daily operations.
• Be a trusted bridge between the field and the administration, bringing context, clarity, and calm to the team.

Benefits

• Competitive salary, commensurate with experience
• Mileage reimbursement and travel support
• Healthcare benefits, paid holidays, and PTO
• Bonus opportunities tied to performance and reliability
• A mission-driven team that supports real healthcare outcomes
• Clear expectations and a collaborative environment, no guesswork, no burnout culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED