OPERATIONS SUPERVISOR

Kampgrounds Of America, Inc.•Brookville, OH

13d

About The Position

The Operations Supervisor is responsible for overseeing the day-to-day operational activities of the campground, ensuring a smooth, efficient, and enjoyable experience for all guests. This role involves managing various departments, including staffing, inventory, maintenance, safety, housekeeping, guest services, and recreational activities. The Operations Supervisor works closely with the management team to implement policies and procedures that enhance guest satisfaction and employee productivity.

Requirements

High School Diploma or equivalent
Proven experience in a Customer Service supervisory role
Hear and speak the English language fluently
Decision-making ability
Proficient Computer Skills
Ability to work nights, weekends and holidays
Ability to motivate, lead and develop employees
Strong working knowledge of operational procedures
Valid driver’s license

Responsibilities

Oversee daily operations across all departments, ensuring that tasks are completed efficiently and to a high standard. Communicate and correct deficiencies in these departments by collaborating with the departmental supervisor and GM.
Provide great customer service while improving guest satisfaction and raising the net promoter score.
Manage and support campground staff, including assisting in hiring, scheduling, and training.
Assist the GM in achieving monthly and annual budget requirements.
Ensure all accounting functions at the campground follow OAK procedures including correct and accurate cash handling.
Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
Effective conflict resolution and critical thinking skills.
Monitor and manage inventory levels, ensuring that all necessary supplies are available.
Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.
Maintain property by following the quality assurance manual.
Function as Manager on Duty in the absence of GM.
Implement and enforce safety protocols to ensure a safe environment for both guests and staff while complying with various local, state, and federal safety requirements.