Operations Supervisor

NABIS•Woodlake, CA

64d•$25•Onsite

About The Position

The Operations Supervisor is responsible for overseeing productivity and ensuring smooth daily operations. Reporting to the Operations Manager, Nabis Supervisors monitor team performance, analyze effectiveness, assign work, and coach efficiency and quality using superb written and verbal communication. Operations Supervisors are able to adapt to various work settings based on daily requirements and are largely responsible for opening or closing duties as assigned. The ideal candidate must have the ability to communicate effectively at various levels, can leverage data in decision-making and process proposals, and is a natural leader.

Requirements

Must be 21 years or older to work in the cannabis industry
Cannabis experience: 2+ years of experience
Customer Service: 2+ years experience
Last-mile distribution and logistics: 2+ years experience
Associate degree OR 2 years relevant work experience
Outstanding communication and people skills
Knowledge of manual and systematic warehouse movement
Ability to lift 50 lbs., bend, stretch, and twist
Ability to pass pre-employment background check
Monday - Friday on-site work availability
Ability to work occasional weekend shifts
Clean driving record

Nice To Haves

Excellent organizational and leadership abilities
Outstanding communication and people skills
Collaborative problem-solving abilities
Detail-oriented and highly analytical work habits
Excellent time management skills
Low-ego, adaptable, and high EQ
Familiarity with routing-based software platforms
Able to have disciplinary conversations with employees
Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM)
Strong customer service, verbal/written communication, and interpersonal skills
Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail
Embodiment of Nabis Core Values

Responsibilities

Lead hourly team members to achieve daily operational and delivery goals through effective communication, feedback, coaching, and delegation.
Proactively seek solutions to capacity-related bottlenecks and quality deficiencies by leveraging inputs from both internal and external partners.
Support operational tasks on an "as needed" basis, including scheduling and facilitating product testing events, and coordinating product pick-ups.
Communicate with brand partners regarding scheduling, delivery windows, or other details regarding orders as needed.
Produce detailed, high-quality reporting of actual daily performance vs. goals.
Provide excellent internal and external customer service, especially when communicating with brand partners and retailers.
Assist in improving policies through routine communication with end users, operations management, and technical teams.
Oversee on-road activity, troubleshoot driver barriers, and provide sustainable solutions with safety, partner satisfaction, and efficiency in mind.
Stay up-to-date on industry trends and regulatory changes, adapting procedures accordingly.