Operations Supervisor - DAYS

DTSV•Portsmouth, NH

49d

About The Position

Work Where it Matters LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders , LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers , LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office. As an LDRM employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. Here’s why we want you to consider LDRM: Tuition reimbursement program Quarterly performance bonus up to $1,050 401(k), health, dental and vision plans, and other insurances you can use An Employee Assistance Plan that’s ready when you need it Paid training and paid time off Job Summary: The Operations Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned. The Operations Supervisor supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.

Requirements

Associates Degree and one (1) year of experience in visa operations support.
One (1) year of supervisory experience may be substituted for visa operations support experience
An additional two years (2) of (similar) team management experience may be substituted for an Associates degree
Must be able to obtain and maintain a SECRET level security clearance; otherwise, a Moderate Risk Public Trust (MRPT) is required
Strong written and verbal command of the English language
Strong administrative and organizational skills
Basic Computer Skills
Excellent interpersonal and communication skills
Demonstrate a professional work ethic
Ability to work independently and collaboratively
Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell.
Specific vision abilities required by the job.
You will primarily work in an office environment but may be required to work in other work environments as well.

Responsibilities

Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned
Supervises employees and the day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed
Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals)
Assists Operations Managers and Assistant Operations Managers to ensure timely delivery of all deliverables as they relate to their functional area
Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate
Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations
Initiates performance reviews for employees within area of responsibility
May interview and assess applicants and make recommendations for employee selection
Trains new employees and conducts refresher training for current employees
Ensures that the Standard Operating Procedures for his/her area of responsibility are used, understood and kept up to date