Operations Supervisor - 1st Shift

ALLEN DISTRIBUTION•South Middleton Township, PA

1d•$70,000 - $85,000

About The Position

Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability.

Requirements

The ability to motivate and drive a team to meet and exceed department and company goals.
The ability to build a successful relationship with the customer.
Working knowledge of warehouse operations and WMS.

Responsibilities

Understand customer contract requirements.
Ensure all paper work and data entry is completed by 9am the next day and end of billing period by end of day.
Perform cycle counts as detailed by the company or the customer and record system entries.
Achieve Daily Revenue P & L Metric (overall green status).
Daily Revenue P & L metric information to be current within 48 hours.
Work with direct reports to implement corrective actions as needed based on weekly overall performance when metric is below green status. Exception on some customer accounts based on data availability.
Manage overall equipment needs and supply ordering.
Plan daily labor to inbound / outbound activity.
Seek assistance from your immediate Manager as needed.
Ensure that Safety Policies are being followed and enforced throughout the operation.
Develop and implement Corrective Actions based on historical trends on recorded incidents and damage costs. Include team members ensuring input of ideas and discussions to improve overall Safety awareness. Provide periodic updates on progress with Corrective Actions.
Complete monthly audits.
Hoist Inspection Audit – weekly.
First Aid Medication Log – monthly.
Safety Board Information Review – monthly.
Motorized Equipment Daily Inspection, Scrubber Daily Inspection, Golf Cart, etc.… (electronic /paper) – daily.
Complete SOP monthly reviews by required due dates.
Provide feedback on documented processes by recommending process changes via the Document Control Plan by using the Document Change Request form.
Ensure that Customer specific processes and work instructions are developed, documented and reviewed with affected employees via the SOP and are added to the established customer folder on the company “S” drive. Quality.
No Customer loss due to Quality / Performance issues.
Complete the “Operations - New Customer Set Up” document for new and existing customers transitioning to a new region.
Experience Organic Growth with existing customers.
Positive Customer Experience.
Corrective Action Requests – CARs.
Meet or exceed KPI metric Objectives.
Ensure all information sent out of the department is accurate and any errors are tracked.
Follow the established Training Program C.G.GE.006.
Ensure that training of employees is documented.
Operations & Safety Checklists completed per the Training Program.
Job Proficiency Training Reviews of New Hires & Tenured employees are completed per the Training Program.
Ensure that your buildings and areas of responsibility are in an audit & tour ready posture.
3rd Party Audits (AIB, SQF, Customer conducted audits, etc.…)
Scoring objective (Passing (Pass or Fail), Excellent Range – 950 and above, etc.)
Negative / Non-passing results will be reviewed with affected management team members.
Complete accurately and record audits by required due dates.
Facility Audit – monthly.
Rodent Log - weekly.
Glass Breakage Audit – monthly (as required by customer).
Master Sanitation Checklist – daily, weekly, monthly.
Maximize the storage density by following the customer’s or the company’s direction.
Follow the guidelines as outlined in the Peak Storage and Space Utilization Entries SOP.