Operations Supervisor

NXTPoint Logistics • Jacksonville, FL

7d

About The Position

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com. SUMMARY: The Operations Supervisor is responsible for overseeing day‑to‑day warehouse operations across assigned shifts, teams, or accounts while ensuring operational efficiency, safety compliance, and customer service expectations are consistently met. This role provides direct leadership to operations staff, drives productivity and performance outcomes, and supports operational planning, staffing, and continuous improvement initiatives. The Operations Supervisor exercises independent judgment and serves as the primary on‑site operational leader in complex locations, operating between frontline execution and management oversight.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Minimum 3 years of progressive warehouse or distribution operations experience.
• Equivalent combination of education and experience will be considered.
• Prior experience leading frontline operations staff in a high‑volume or complex warehouse environment required.
• Experience with warehouse management systems (WMS), labor tracking, and operational performance metrics.
• Demonstrated experience with safety compliance, operational planning, and employee performance management.
• The employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, see clearly and talk or hear.
• The employee must regularly lift and/or move up to 49 pounds unassisted.
• The employee must be able to carry and climb a ladder.
• Must be capable of standing and walking for extended periods.
• Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis.
• Must be able to use hands and feet simultaneously and for repetitive movements.

Nice To Haves

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred.

Responsibilities

• Lead, direct, and coordinate daily warehouse operations to ensure safe, efficient, and accurate execution of shipping, receiving, inventory control, and material handling activities
• Provide direct leadership, coaching, and accountability for operations staff, including work prioritization, staffing alignment, and real‑time operational decision‑making
• Monitor productivity, labor utilization, quality, and service level metrics; analyze trends and implement corrective actions or process improvements
• Support workforce planning activities including scheduling, onboarding, training, performance feedback, and corrective action in partnership with management
• Ensure compliance with OSHA regulations, company safety policies, security procedures, and operational standards
• Serve as the primary escalation point for customer issues, operational disruptions, and employee concerns; drive resolution and communicate outcomes
• Coordinate with cross‑functional teams (Operations, Transportation, Customer Service, HR) to meet customer requirements and business objectives
• Oversee proper use, inspection, and maintenance of warehouse equipment, material handling tools, and facility resources
• Ensure accuracy and completeness of operational documentation, inbound/outbound paperwork, inventory records, and system transactions (WMS)
• Assist with physical inventories, audits, and implementation of new processes, customer requirements, or operational initiatives
• Model leadership behaviors and promote a culture of safety, accountability, engagement, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level