Operation Supervisor

Stonebridge Hospitality Management • New York, NY

1d • Onsite

About The Position

The Operations Supervisor oversees daily hotel operations across Front Desk, Housekeeping, and Engineering, ensuring efficient service delivery, adherence to brand standards, and overall guest satisfaction. This role provides leadership and operational support while serving as Manager on Duty (MOD) as needed. The position involves overseeing daily operations of various departments, handling guest issues, ensuring cleanliness and maintenance, supporting guest services, coordinating interdepartmental communication, monitoring business demands, training team members, and ensuring compliance with brand standards and safety procedures.

Requirements

• 1+ year of hotel operations experience required
• Strong leadership, communication, and problem-solving skills
• Ability to multitask in a fast-paced environment
• Detail-oriented with a focus on service quality
• Ability to work independently and make sound decisions

Nice To Haves

• Supervisory experience preferred

Responsibilities

• Oversee daily operations of Front Desk, Housekeeping, and Engineering
• Serve as Manager on Duty (MOD), handling guest issues and escalations
• Ensure room readiness, cleanliness standards, and maintenance completion
• Support efficient check-in/check-out operations and guest service delivery
• Coordinate interdepartmental communication to maintain workflow and efficiency
• Monitor occupancy, staffing, and daily operations to meet business demands
• Train, coach, and support team members across departments
• Ensure compliance with brand standards, policies, and safety procedures
• Assist with scheduling, reporting, and operational follow-ups

Benefits

• medical
• dental
• vision
• PTO
• 401(k) matching
• wellness support
• life and disability coverage
• savings accounts
• tuition aid
• travel and lodging perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees