Operations Supervisor

Throne Labs•Los Angeles, CA

7d•$80,000 - $95,000•Onsite

About The Position

We’re seeking an experienced and highly accountable Operations Supervisor to lead our cleaning operations in Los Angeles, CA. This role will partner directly with the Operations Manager to manage a large, distributed hourly workforce and ensure consistent, high-quality execution in the field. This is a hands-on leadership role responsible for driving team performance, building structure, and maintaining operational standards across a growing network. The base salary range for this position is $80,000 - 95,000. This is a full-time, exempt position. Actual compensation will depend on a candidate’s applicable experience, skills, and geographic location. This role is also eligible for a comprehensive benefits package, including equity.

Requirements

3–5+ years of experience managing hourly field teams, ideally in service operations, facilities, logistics, or hospitality
Proven ability to manage large teams (20+ indirect reports) and drive performance in a distributed environment
Strong leadership presence with the ability to hold team members accountable while building a positive, high-performing culture
Excellent problem-solving skills and the ability to make decisions quickly in dynamic situations
Comfortable giving direct, actionable feedback and managing performance issues
Strong organizational skills with attention to detail and operational follow-through
Experience with mobile workforce tools, scheduling systems, and platforms like Google Workspace and Slack
Valid driver’s license and clean driving record
Can-do attitude and passion for Throne's mission
Comfortable working in environments related to sanitation and human waste systems
This is a full-time position. Must be available to work regular weekend and/or evening/early morning shifts, including potential holidays.
This role is a combination of warehouse, field, and admin work. Requiring reporting into the main warehouse daily. Must be able to lift 30 lbs, bend, kneel, and work in outdoor urban environments to support teams and audit work.
Driver's License (Required)
Los Angeles, CA 90033: Reliably commute or plan to relocate before starting work (Required)

Responsibilities

Build and develop the field leadership layer by hiring, training, and managing a team of Senior Operations Specialists
Directly manage Senior Operations Specialists, with indirect oversight of hourly field employees
Set clear expectations and hold both leads and team members accountable to performance standards, including clean score, productivity, and reliability
Coach and develop Senior Operations Specialists to take ownership of field performance, escalation handling, and team support
Identify performance gaps early across both leads and hourly team members, and take corrective action as needed
Ensure consistent execution of cleaning operations across all assigned zones
Monitor routing, staffing, and coverage to ensure high-demand locations are properly supported
Conduct regular field audits to maintain quality and consistency
Partner with Technical Operations Supervisor for warehouse and inventory operations, ensuring teams are consistently stocked and able to execute without disruption
Track usage trends and maintain appropriate stock levels, including setting reorder points and forecasting needs based on volume and growth
Establish clear systems and accountability for warehouse organization and field restocking to prevent over-ordering, and waste
Manage and develop a team of Senior Operations Specialists, with indirect oversight of hourly field employees across the network
Oversee scheduling, timecard approvals, and payroll accuracy to ensure reliable team coverage and operational consistency
Lead hiring, onboarding, training, and performance management for both Senior Operations Specialists and hourly team members, including coaching and corrective action in partnership with the Operations Manager