Operations Supervisor

BMC Software • Brockton, MA

17h • $30 - $44

About The Position

The Public Safety Operations Supervisor provides leadership and operational oversight to ensure a safe, secure, and welcoming healthcare environment for patients, visitors, staff, and the surrounding community at BMC South. Serving as the Public Safety supervisor on assigned shifts, this role is responsible for guiding, supporting, and holding Public Safety personnel accountable while ensuring effective staffing, high-quality service delivery, and compliance with healthcare security standards. The Supervisor plays a key role in workforce performance management, security incident response, regulatory compliance, and collaboration with clinical leadership and external public safety partners. Position: Operations Supervisor Department: Public Safety Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Provides leadership and oversight to Public Safety Officers and assigned staff by assigning duties, directing daily activities, and ensuring accountability for performance, conduct, and service delivery. Responds and assists as necessary to safety and security emergencies. Evaluates employee performance through observation and formal review processes; develops coaching strategies, corrective action plans, and performance improvement measures as needed. Adjusts staffing resources to meet operational demands, including approving overtime, modifying schedules, reassigning personnel, and removing employees from duty when appropriate to maintain safe operations. Directs and oversees responses to safety, security, and behavioral health incidents, including investigations, documentation, and coordination with internal departments and external agencies. Serves as the senior on-shift Public Safety representative and primary liaison with Nursing Supervisors, hospital leadership, Facilities, and law enforcement or emergency responders. Ensures compliance with departmental policies, safety programs, and healthcare regulatory and accreditation standards, and communicates operational and workforce matters to the Director of Public Safety. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Requirements

• High School Diploma and 4 years of experience in healthcare security, public safety, law enforcement, or a related field. Or equivalent combination of education and experience.
• Must possess and maintain a valid Massachusetts License to Carry (LTC), or the ability to obtain and maintain the license as a condition of employment.
• Must possess and maintain the ability to operate a motor vehicle in the Commonwealth of Massachusetts, including a valid driver’s license, as required for operational duties.
• Knowledge of hospital safety operations, emergency response, workplace violence prevention, and incident investigation.
• Knowledge of healthcare security regulations, accreditation standards, and industry best practices, including Environment of Care (EOC), Emergency Management, workplace violence prevention, and patient privacy requirements.
• Knowledge of healthcare public safety operations, including incident response protocols, staffing practices, and security system functions.
• Knowledge of reporting requirements and documentation standards for security incidents, investigations, and operational activities.
• Skill in applying regulatory standards and security best practices to daily operations, staffing decisions, and incident response activities.
• Skill in preparing clear, accurate, and professional written documentation, including incident reports, performance documentation, and operational briefings.
• Skill in using computer applications and healthcare security technologies, including reporting systems, access control platforms, and monitoring systems.
• Skill in communicating information clearly and professionally to staff, leadership, patients, and visitors in routine and high-stress situations.
• Ability to lead security personnel, provide direction, and maintain accountability in a fast-paced healthcare environment.
• Ability to coach, mentor, and support staff while enforcing consistent expectations and professional standards.
• Ability to make sound decisions during routine operations and emergency situations.

Nice To Haves

• Bachelor’s degree in criminal justice, management, or a related field.
• Prior supervisory or lead responsibility

Responsibilities

• Provides leadership and oversight to Public Safety Officers and assigned staff by assigning duties, directing daily activities, and ensuring accountability for performance, conduct, and service delivery.
• Responds and assists as necessary to safety and security emergencies.
• Evaluates employee performance through observation and formal review processes; develops coaching strategies, corrective action plans, and performance improvement measures as needed.
• Adjusts staffing resources to meet operational demands, including approving overtime, modifying schedules, reassigning personnel, and removing employees from duty when appropriate to maintain safe operations.
• Directs and oversees responses to safety, security, and behavioral health incidents, including investigations, documentation, and coordination with internal departments and external agencies.
• Serves as the senior on-shift Public Safety representative and primary liaison with Nursing Supervisors, hospital leadership, Facilities, and law enforcement or emergency responders.
• Ensures compliance with departmental policies, safety programs, and healthcare regulatory and accreditation standards, and communicates operational and workforce matters to the Director of Public Safety.

Benefits

• BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees