Operations Supervisor

Recology • Seattle, WA

36d

About The Position

Role of the Operations Supervisor Responsible for supervising operations personnel and routing drivers and monitoring work to ensure efficient and effective operations.

Requirements

• Possession of a high school diploma or GED required.
• Management experience in waste industry/recycling programs, transportation, production and logistics operations or related field.
• Valid Driver's License required.
• Principles of employee training, supervision, and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Assigns employees to routes and special pickups for timely services.
• Assigns employees to balance workload.
• Arranges alternate coverage of service in case of employee absence or equipment failure.
• Ensures the accountability of route completions.
• May analyze routes, make recommendations, and implement routing changes.
• Monitors work to ensure efficient and effective operations.
• Observes collection practices on the routes and enforces safety policies and procedures.
• Resolves, with drivers as appropriate, customer service problems, ensures extras and overlooks are picked up and responds to complaints of unsatisfactory service.
• Investigates and resolves customer inquiries and complaints.
• May include responding to and corresponding with jurisdictional staff.
• Recommends rate adjustments and how to resolve billing disputes.
• With management approval, may make rate adjustments and resolve billing disputes.
• Generates and analyzes operational reports and make recommendations as appropriate.
• Possesses knowledge of rates to ensure appropriate customer billing.
• Advises Operations Manager of delinquent accounts and assists in their collection.
• Performs or reviews pre- and post-trip inspections.
• Investigates and reports on worker injuries, accidents, and other incidents.
• Maintains time records and manage attendance issues, providing timely feedback when necessary.
• Drives trucks, as needed.
• Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
• May dispatch or be back-up for dispatch duties.
• May participate in community and business meetings and events on behalf of the company.
• Other duties as assigned

Benefits

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees