Operations Supervisor

Triumph Financial, Inc.

17d•$19 - $26

About The Position

The Operations Supervisor is responsible for overseeing the daily operational performance of the branch. Responsible for meeting all applicable guidelines to ensure exemplary audits. Provides support and backs up the Branch Operations Manager in their absence.

Requirements

6+ months bank teller experience required
6+ months personal banker experience required
Some supervisory experience preferred
Customer service, sales, and cross selling experience desired
Must possess professional qualities, high energy, results driven, and self-motivation
Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skills
Solid knowledge of Microsoft Word, Excel, and Outlook
Excellent communication skills required, both written and verbal
Travel to various TBK Bank locations may be required for training at the time of hire and at various times during the team member’s career.

Responsibilities

Serves as a primary point of contact for branches with a Senior Branch Manager.
Builds relationships with current customers to maintain goodwill and gain additional business.
Works with Branch Manager to assign duties and work schedules to staff to ensure efficient functioning of the branch.
Promotes a culture in which personnel are encouraged to develop their skills and abilities.
Works with Branch Manager to administer organization policies in a fair and equitable manner with regard to discipline, dress code, tardiness, absenteeism or insubordination and fully document all incidents and actions taken.
Works with Branch Manager to conduct and oversee training of all new staff including documentation of progress through their first 30, 60, and 90 days and ensuring that all applicable requirements are met.
Serves as subject matter expert on branch operations and identifies areas for development, provides training and guidance to staff in these areas, and promotes an environment of operational excellence.
Oversee performance of operations and security tasks such as timely vault audits, teller drawer counts, open and close procedures, card plastic controls, reconciliations, etc.
Ensures new account documentation is complete and accurate.
Maintains strong understanding of bank’s procedures.
Is an advocate for the Bank’s products and services and ensures staff to understand the features and benefits, and how to properly setup and support the Bank’s offerings.
Responds to and resolves customer issues.
Examines monetary logs and instruments, and check holds for accuracy.
Ensures daily balancing of vault and all branch cash.
Oversees reporting of teller transactions to appropriate departments.
Performs the duties of front-line staff as needed to handle periods of high volume.
Adheres to all bank and regulatory requirements and participates in required training.
Actively participates in local community and bank sponsored events.
Maintains the security and confidentiality of pertinent information and records.
Completes required training within prescribed deadlines to develop an understanding of banking industry and banking regulations and job skills.
Other duties as assigned.