Operations Supervisor, Northeast Region
About The Position
The Operations Supervisor /Manager position oversees a team of Underwriting Associates in support of our Commercial Insurance underwriting team. The Operations Supervisor will collaborate with NA /Field Operations leadership and CI Underwriting leadership to provide superior customer service, quality and workflow/process management. The role will include training/ development and management of a UAA team. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes. This position will be based in both New Haven, CT and White Plains, NY, with responsibilities divided between the two locations.
Requirements
- working knowledge of Chubb Systems and Workflows/Processes
Responsibilities
- Oversee UAA team to meet/exceed NA Operations performance metrics
- Develop UAA Talent through oversight of training and development planning/execution/monitoring
- Collaborate with CI UW counterparts to assure mutual priorities are achieved
- Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process.
- Deliver regular, results driven feedback tied to performance goals/metrics.
- Maintain an open and collaborative engagement with staff that encourages diversity of thought
- Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows.
- Assure timely completion of performance reviews, goal setting and compensation administration
- Create and execute plans to retain high potential employees
- Assure team adherence and compliance with established processes/workflows and roles.
- Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals.
- Review and communicate all process/workflow changes/enhancements and assure UAA adoption.
- Review workflows and escalate any process improvement suggestions to Regional Ops Manager.
- Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.
- Assure UAA adoption of Corporate automation strategies
- Oversee process to assure all service delivery goals are met
- Act as point of contact for CI business partners regarding operational process, service and people management
- Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables
- Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed.
- Utilize CI Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close)
- Oversee reporting on premium bookings for assigned departments
- Ensure timely transfer of eligible business to underwriting center to maximize branch resources
- Partner with CSSC to resolve collection/billing issues
- Oversee timely resolution of WC Bureau Crits to eliminate fines
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
