Operations Supervisor

CVS Health-posted 14 days ago

$16 - $26/Yr

Full-time • Mid Level

Miami Lakes, FL

5,001-10,000 employees

Ambulatory Health Care Services

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At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryAn Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

ManagementWork effectively with store management and store crewsSupervise the store's crew through assigning, directing and following up of allactivitiesEffectively communicate information both to and from store management and crews
Customer ServiceAssist customers with their questions, problems and complaintsPromote CVS customer service culture. (Greet, offer help, and thank)Handle all customer relations issues in accordance with company policyand promote a positive shopping experience for all CVS customersProvide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)Maintain customer/patient confidentiality
Merchandise/PresentationPrice merchandiseStock shelvesSupport the planning, execute the displays, sign and inventory of weekly,promotional, and seasonal merchandiseSupport the planning, execute the display and maintenance of off-shelf merchandise

Deductive reasoning ability, analytical skills and computer skills.
Advanced communication skills, supervision, and influencing skills
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Experience as a retail supervisor
High School diploma or equivalent preferred but not required.

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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