Operations Supervisor

Gn Resound North America•Shakopee, MN

3d•$79,000 - $85,000•Onsite

About The Position

The Operations Supervisor oversees and manages the day-to-day activities within the assigned Division Operations area. This role sets clear expectations, provides daily feedback to team members, and is responsible for maintaining and improving overall quality and KPIs through continuous improvement. Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Support critical leadership functions for team including hiring, coaching, performance management, annual review, merit and engagement survey processes required to build a strong productive team Oversee, plan, and organize the department including responsibility for safety, organization, quality, compliance, turnaround time, efficiency, cost, and employee motivation daily Maintain accurate labor reporting of all hours within their area Work with divisional leadership to set area objectives including identifying the milestones, and executing the plan to include upward feedback Responsible for bank metrics in the area and department (Quality, SLA, Efficiency) and department or sub-department KPI's and daily communication of goals and priorities Manage business issues and complaints in your area for root cause and improvement Oversee team training, including cross training, and new employees Meet with each employee within area monthly to review performance, what's working, and what's not working Develop and mentor team technicians daily Identify and mentor future bench opportunities Support positive collaboration across teams, managing any necessary conflict proactively Initiate and support continuous improvement efforts to achieve business strategy and goals relative to profitability, cost control, and increased efficiency Prepare and participate in ISO, FDA, Internal Audits, and tours as required Utilize Entrepreneurial Operating System “EOS” tools to create and improve work process and workforce Write and deliver annual performance reviews with Leadership support and guidance Other duties as assigned

Requirements

Work in a team environment
Support the on-boarding/training of new team members
Focuses on getting better every day
Produce high quality work
Willing to help other areas as needed
Extensive knowledge of product line
Lean Fundamentals & 5S
Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to manufacturing & fulfillment operations.
Effective oral and written communication skills and group presentation skills.
Ability to adapt to/work with a diverse workforce.
Ability to work independently and as part of a team.
Software proficiency including Excel, Word, and PowerPoint.
Ability to identify opportunities for process improvements.
Demonstrated organizational and administrative skills.
Attention to detail, ability to prioritize and handle multiple tasks and projects concurrently.
Ability to Lead, Manage, and hold team members accountable
High School Diploma/GED

Nice To Haves

Bachelor's degree
2+ Years of leadership experience
3 years of Order Management, Technical Support, Warehousing or Manufacturing experience.
Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)
Leadership experience across multi-functional teams
Experience with Lean tools & EOS
Proficient in Microsoft Office

Responsibilities

Support critical leadership functions for team including hiring, coaching, performance management, annual review, merit and engagement survey processes required to build a strong productive team
Oversee, plan, and organize the department including responsibility for safety, organization, quality, compliance, turnaround time, efficiency, cost, and employee motivation daily
Maintain accurate labor reporting of all hours within their area
Work with divisional leadership to set area objectives including identifying the milestones, and executing the plan to include upward feedback
Responsible for bank metrics in the area and department (Quality, SLA, Efficiency) and department or sub-department KPI's and daily communication of goals and priorities
Manage business issues and complaints in your area for root cause and improvement
Oversee team training, including cross training, and new employees
Meet with each employee within area monthly to review performance, what's working, and what's not working
Develop and mentor team technicians daily
Identify and mentor future bench opportunities
Support positive collaboration across teams, managing any necessary conflict proactively
Initiate and support continuous improvement efforts to achieve business strategy and goals relative to profitability, cost control, and increased efficiency
Prepare and participate in ISO, FDA, Internal Audits, and tours as required
Utilize Entrepreneurial Operating System “EOS” tools to create and improve work process and workforce
Write and deliver annual performance reviews with Leadership support and guidance
Other duties as assigned