Operations Supervisor

Amentum

14d•Onsite

About The Position

Amentum, a large government contract company, is seeking Operations Supervisor to support the Camp Montana East contract in El Paso, TX. POSITION SUMMARY The Operations Supervisor oversees swing shift operations in support of the WEXMAC contract. This role supervises staff, ensures contract requirements are met, and provides direct oversight of the Service Desk to guarantee timely and professional resolution of customer requests, incident reports, and tickets. The supervisor also manages and monitors subcontractor performance, ensuring compliance with contract standards and operational requirements. Other duties include: Supervises staff, including training, scheduling, evaluating, and mentoring personnel. Oversees the Service Desk, ensuring ticket resolution, incident response, and escalation are handled in line with service-level agreements. Coordinates and prioritizes workloads to meet mission objectives and customer requirements. Manages subcontractor activities, monitors compliance, and ensures deliverables meet contract standards. Oversees transfers, adjustments, turn-ins, issues, receipts, and accountability of all government property assigned to the contract. Develops, updates, and enforces Standard Operating Procedures (SOPs) to support logistics, service desk, and subcontract operations. Inspects work and service desk activities for accuracy, timeliness, and compliance with policies and procedures. Serves as liaison with government customers, subcontractors, and company leadership to ensure operational success. Reviews and validates customer requests, resolves discrepancies, and ensures accurate documentation across multiple databases. Conducts routine inspections of job sites and service desk databases to ensure safety, quality, and contract compliance. Directs personnel in decision-making, problem resolution, and discrepancy investigations. Prepares and reviews reports, labor time sheets, subcontractor performance metrics, and other required documentation. Ensures swing shift operations are conducted in a safe, efficient, and compliant manner. Performs other duties as assigned.

Requirements

Minimum of two (2) years as supervisor or equivalent experience required.
Requires operating application software including word-processing and spreadsheet programs.
Working knowledge of the functions and operations of military commands or government agencies.
Knowledge of business practices and procedures plus facility planning management.
Excellent Supervisory, leadership, planning, decision making and scheduling skills.
Detail oriented with the ability to handle multiple tasks independently.
Must be able to obtain and maintain facility credentials/authorization.
Note: US Citizenship is required for facility credentials/authorization at this work location.
High school diploma or equivalent
Employees must be willing and able to perform regular job requirements in this environment.
Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors.
This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.

Nice To Haves

Knowledge of methods, materials, practices, and equipment generally used in the operation, construction, maintenance, and repair of open and closed water supply and distribution systems preferred.

Responsibilities

Supervises staff, including training, scheduling, evaluating, and mentoring personnel.
Oversees the Service Desk, ensuring ticket resolution, incident response, and escalation are handled in line with service-level agreements.
Coordinates and prioritizes workloads to meet mission objectives and customer requirements.
Manages subcontractor activities, monitors compliance, and ensures deliverables meet contract standards.
Oversees transfers, adjustments, turn-ins, issues, receipts, and accountability of all government property assigned to the contract.
Develops, updates, and enforces Standard Operating Procedures (SOPs) to support logistics, service desk, and subcontract operations.
Inspects work and service desk activities for accuracy, timeliness, and compliance with policies and procedures.
Serves as liaison with government customers, subcontractors, and company leadership to ensure operational success.
Reviews and validates customer requests, resolves discrepancies, and ensures accurate documentation across multiple databases.
Conducts routine inspections of job sites and service desk databases to ensure safety, quality, and contract compliance.
Directs personnel in decision-making, problem resolution, and discrepancy investigations.
Prepares and reviews reports, labor time sheets, subcontractor performance metrics, and other required documentation.
Ensures swing shift operations are conducted in a safe, efficient, and compliant manner.
Performs other duties as assigned.