Operations Supervisor-IG Center

Catholic Charities of Baltimore•Baltimore, MD

8h•Onsite

About The Position

Catholic Charities of Baltimore, Intergenerational Center is seeking for an Operations Supervisor to ensure the safe, efficient, and smooth functioning of the facility by managing day-to-day operations, addressing critical issues, and overseeing staff, volunteers, and maintenance activities. They develop and implement policies and procedures, coordinate repairs and security measures, and manage inventory and vendor relationships to support high-quality services for clients. The role also includes supervising and mentoring team members, maintaining adequate staffing coverage, and fostering collaboration across all employees and volunteers to promote a safe and well-organized environment. The Intergenerational Center will provide a range of programs and opportunities for people of all ages and entire families in one central, state-of the art facility. The Intergenerational Center will feature and offer: Early Head Start and Head Start education, gathering spaces for community groups, a start-of the art recreation center, workforce development services, a community health clinic, behavioral health and substance abuse services, playgrounds and more. As an Intergenerational Center, our programs will be designed to foster engagement across generations, so that people of all ages can learn and benefit from one another. The work schedule requires flexibility (rotating schedule - Monday -Sunday - 7am-3:30pm/9am-5pm/11am-7pm).

Requirements

Bachelor’s degree in management, business, human services or related field.
Two (2) years of related experience in human services, building operations or related experience.
An equivalent combination of education and experience may be considered.
CPR and/or First Aid within six months of employment and maintained thereafter.
Utilizes effective conflict-resolution skills to address issues and maintain a positive work environment, demonstrating a service-oriented approach to resolving client concerns and grievances.
Apply strong critical thinking and problem-solving skills to navigate challenges and make informed decisions.
Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
Demonstrates discretion and professionalism in all situations, maintaining confidentiality and integrity.
Possesses the ability to influence and engage staff, fostering motivation and teamwork.
Effectively prioritizes tasks and delegates activities as appropriate to ensure optimal workflow and productivity.
Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e. Chrome, Internet Explorer, etc.), and Microsoft Outlook.
Ability to be flexible with schedule and shift changes with the ability to workdays, weekends and holidays and accessible by phone.
Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
Adjusting or moving objects up to 20 pounds in all directions, which may include lifting, carrying, pushing, pulling, or repositioning items as necessary to perform job duties.
Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.
Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence.
There can be no state issued restrictions on the licenses that would impede drivers’ ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.
May involve working in various outdoor weather conditions, including heat, cold, rain, snow, and high winds. Employees may be exposed to these elements for extended periods. Protective gear such as waterproof clothing, warm layers, or wind-resistant apparel will be necessary to ensure comfort and safety while performing job duties in inclement weather.

Nice To Haves

Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Addresses critical building issues as they arise and resolving staff, client, and volunteer concerns in a timely, professional manner.
Maintains a working knowledge of all client services provided to ensure accurate guidance coordination, and operational support.
Collaborates with the Program Director on operational planning, security needs, and vendor procurement.
Develops, implements, and enforces facility policies and procedures to support safe, compliant, and efficient operations.
Ensures the safety and security of clients, staff, volunteers, and facility assets through active oversight and adherence to protocols.
Monitors facility conditions and coordinate timely repairs and maintenance, escalating issues as appropriate to vendors or supervisors.
Oversees inventory and donation management, including receiving, tracking, and distribution and proper documentation.
Ensures adequate staffing coverage for all shifts, adjusting schedules as necessary to meet operational requirements
Performs other duties as assigned.