Operations Supervisor

JLL•Bradley, IL

8d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Operations Supervisor - JLL What this job involves - The Operations Supervisor will supervises team members in responding to Utilities general maintenance problems in multiple areas such as electrical, HVAC, plumbing, mechanical, facilities and BAS systems. Organizes, directs and controls the daily operations of various facilities maintenance activities and projects. Ensures that work activities and/or projects are completed on time and within budget, where applicable. Assigns duties and follow-ups to inspect quality of work including the proper use of procedures and materials and adherence to a variety of local building codes and other standards. Ensures that employees work in a safe and efficient manner. Routinely provides advice and assistance in completing the most difficult assignments. Interacts regularly with other Supervisors and skilled trade’s employees, contractors, and members of hospital administration and management. What your day-to-day will look like: Collaborate with managers, planners, and scheduling teams to ensure all work generated through the CMMS is completed safely, on time, and to quality standards that meet or exceed customer expectations Monitor and achieve company KPIs including safe work practices, work order closure rates, training compliance, and performance management objectives across your team Develop strong relationships with JLL and client stakeholders, learning organizational cultures and protocols to make informed decisions and serve as a liaison between operations teams and support business units Establish project execution strategies, take ownership of deliverables, and provide leadership through abstract thinking, problem-solving, and strong organizational skills Manage staffing requirements including work schedules, assignments, vacation coverage for other supervisors, and the onboarding process for new hires Oversee and coordinate the training program for your business unit in collaboration with JLL's national training initiatives while ensuring team members complete formal goals and performance reviews on schedule Conduct regular field checks and oversight activities, performing inspections to review work progress, results, and documentation quality Orient, train, and develop employees by establishing clear standards and objectives, evaluating performance, and maintaining confidential personnel information Coordinate with customer personnel to communicate project details including purpose, duration, potential disruptions, and other relevant conditions that may impact operations Plan and document material and manpower needs while developing accurate cost estimates for corrective work orders, preventative maintenance activities, and construction projects

Requirements

2+ years of supervisory or team leadership experience in an operational or facilities environment
Strong working knowledge of building systems including HVAC, electrical, plumbing, and mechanical equipment
Demonstrated ability to read and interpret blueprints, technical manuals, and building management system interfaces
Proven experience managing multiple priorities in fast-paced environments while maintaining attention to detail and quality standards
Excellent communication skills with the ability to interact professionally with clients, vendors, and team members at all levels
Proficiency with computerized maintenance management systems (CMMS) and Microsoft Office applications
Valid driver's license and ability to travel between multiple properties as needed

Nice To Haves

Associate's or bachelor's degree in facilities management, engineering, business administration, or related field
Professional certifications such as Certified Facility Manager (CFM), Building Operator Certification (BOC), or System Maintenance Administrator (SMA)
Experience with building automation systems and energy management platforms
Background in commercial real estate, corporate campuses, or large-scale facility operations
Knowledge of OSHA regulations, EPA compliance requirements, and sustainability best practices

Responsibilities

Collaborate with managers, planners, and scheduling teams to ensure all work generated through the CMMS is completed safely, on time, and to quality standards that meet or exceed customer expectations
Monitor and achieve company KPIs including safe work practices, work order closure rates, training compliance, and performance management objectives across your team
Develop strong relationships with JLL and client stakeholders, learning organizational cultures and protocols to make informed decisions and serve as a liaison between operations teams and support business units
Establish project execution strategies, take ownership of deliverables, and provide leadership through abstract thinking, problem-solving, and strong organizational skills
Manage staffing requirements including work schedules, assignments, vacation coverage for other supervisors, and the onboarding process for new hires
Oversee and coordinate the training program for your business unit in collaboration with JLL's national training initiatives while ensuring team members complete formal goals and performance reviews on schedule
Conduct regular field checks and oversight activities, performing inspections to review work progress, results, and documentation quality
Orient, train, and develop employees by establishing clear standards and objectives, evaluating performance, and maintaining confidential personnel information
Coordinate with customer personnel to communicate project details including purpose, duration, potential disruptions, and other relevant conditions that may impact operations
Plan and document material and manpower needs while developing accurate cost estimates for corrective work orders, preventative maintenance activities, and construction projects