Operations Supervisor

Brilliant Corners•Los Angeles, CA

8d•$70,400 - $82,000

About The Position

The Operations Supervisor provides direct leadership to a team of Operations Specialists responsible for processing participant applications, move‑in assistance, rental and utility payments, damage mitigation requests, and other financial transactions that support client housing stability. This role focuses on streamlining workflows, establishing best practices, and ensuring high‑quality support to both internal and external stakeholders. The supervisor must be proficient in Sage Intacct or similar accounting systems to coordinate effectively with the Finance team, have experience with Salesforce or similar CRM system and skilled in Excel to generate reports, monitor team performance metrics, and present data to partners. The position also maintains regular communication with vendors, funders, case management agencies, and other partners to ensure timely, accurate, and customer‑centered service delivery. In addition, the Operations Supervisor is responsible for managing, coaching, and developing their team, fostering a culture of continuous improvement, accountability, and excellence. Working collaboratively with fellow Operations Supervisors and the Operations Managers, this role helps build a cohesive, client‑service‑oriented operational environment that supports the success of all program functions.

Requirements

2+ years of experience in operational, financial or administrative roles preferred
Lead or supervisory experience preferred
Experience with cross-functional collaboration
Experience in a compliance driven environment
Experience with bookkeeping/payments preferred but not required
Proven ability to lead, develop, and motivate teams
Clearly communicates goals and establishes measurable staff performance metrics
Strong data analysis and reporting skills
Excellent organization, communication, and planning abilities
Able to manage multiple deadlines efficiently
Effective team player and leader who performs well under pressure
Demonstrates cultural responsiveness and effectiveness in cross‑cultural settings
Strong critical thinking, sound judgment, and accurate record keeping
Able to work independently with minimal supervision
Intermediate level computer knowledge, MS Outlook, Word, PowerPoint, and Excel required

Nice To Haves

Experience with: CRM software such as Salesforce, Docusign, Account software such as Sage IntAcct, preferred but not required

Responsibilities

Financial Processing & Compliance: Accurately process payments and financial assistance; maintain error‑free records in Intacct/Excel; resolve exceptions and complex cases while ensuring full compliance with funder requirements, documentation standards, and audit expectations.
Data Quality, Reporting & Operational Insights: Maintain high‑quality, policy‑compliant documentation; track payments and workloads across systems; produce reports and metrics to monitor performance, identify risks, and drive process improvements
Cross‑Functional Coordination & Customer Service: Collaborate with internal teams, case managers, and external partners to resolve documentation issues, ensure timely communication, and support urgent housing needs.
Team Leadership & Process Improvement: Supervise and develop staff; set performance expectations and ensure quality oversight; standardize workflows and streamline processes to improve accuracy, turnaround times, and alignment with program goals.