Operations Supervisor

Metro Supply Chain Holdings USA Inc•Lima, OH

10h

About The Position

The Operations Supervisor oversees day-to-day warehouse operations to ensure safe, efficient, and high-quality performance. This role is responsible for labor planning, task execution, performance monitoring, and team development while supporting customer service requirements and continuous improvement initiatives. The Supervisor leads employees, ensures compliance with safety and operational standards, and drives productivity through clear communication, coaching, and effective problem-solving.

Requirements

5+ years distribution experience (3PL experience is a plus)
2+ years of supervisory experience, preferably in a 3PL operations setting
Strong working knowledge of warehouse operations and leadership
Strong proficiency in Microsoft Office and Warehouse Management Systems (WMS)
Time management skills and the ability to delegate
Excellent leadership and organizational skills
Strong communication and interpersonal skills
Excellent analytical and problem-solving skills
Outstanding customer service skills and leadership
Able to conduct effective dock meetings with all warehouse personal & motivate staff
Ability to train employees on new procedures
Providing feedback on group and individual performance to management according to standard operating procedures
Ability to provide constructive feedback
Ability and desire to learn new methods and systems
Participating in the hiring, evaluating, training, restructuring, and occasional termination of team members

Nice To Haves

A bachelor’s degree in business management with a focus on logistics is preferred

Responsibilities

Plan and schedule labor requirements to meet receiving and production goals while maintaining cost efficiency
Conduct shift briefings to ensure clear communication of inbound priorities, safety expectations, and operational updates
Assign and monitor tasks, ensuring timely completion and operational efficiency across receiving and warehouse activities
Oversee inbound flow and order sequencing to support timely put away and minimize delays
Hold team members accountable for proper receiving, inventory accuracy, and quality standards
Track, analyze, and report departmental performance using key performance indicators (KPIs)
Approve and manage labor hours in compliance with company policies, ensuring accurate payroll processing
Provide ongoing coaching, feedback, and performance appraisals while handling disciplinary matters professionally
Build strong relationships with customers by understanding and addressing service needs
Maintain a clean, safe, and compliant work environment in accordance with health and safety regulations
Drive continuous improvement initiatives to enhance efficiency, quality, and overall performance
Take on additional responsibilities as needed