Operations Supervisor
About The Position
The Operations Supervisor will oversee the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will supervise a team of Operations Coordinators that monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist CDT/RTD in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site by providing feedback and coaching to their team.
Requirements
- High School Diploma/GED or equivalent required
- Strong people and operations supervisory skills
- Experience utilizing Microsoft Office products (Excel, Teams, etc.)
- Excellent verbal and written communications skills
- Excellent interpersonal skills
- Excellent customer service skills, including conflict resolution
- Ability to adapt to changes in a fast-paced environment
- Ability to embrace new technology
Nice To Haves
- Operations or final mile delivery experience preferred
Responsibilities
- Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
- Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
- Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
- Supervise and review route monitoring utilizing client-specific software
- Supervise and perform the check in process for reschedules that are brought back by motor carriers
- Process and monitor returns through the client portal at participating locations
- Move inventory safely using material handling equipment (as needed)
- Serve as a main point of contact for escalations from the client
- Schedule orders and notify the customer of their time windows for next day delivery
- Perform other duties as assigned (may vary based on client requirements)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
