Operations Supervisor - Washington, DC Location

Express One Logistics•Bethesda, MD

16h•$65,000

About The Position

Express One Logistics is an award-winning service provider with DHL Express. Established in 2001, Express One Logistics relies on two decades of experience in the last mile logistics and delivery business. Trust us with your most delicate cargo, pallets, and mission-critical courier services in the Washington, D.C. metro area. Express One Logistics proudly employs veterans and enjoys industry-leading employee retention, development, and promotion. At Express One Logistics, our success is due in part to the efficiency of our organizational processes and our employee success. To help grow and maintain our standard of employee success and our business standards, we are seeking an experienced and professional Operational Supervisor in our Washington, DC facility. To qualify as a highly-skilled candidate, you will have a sharp business mind and proven success managing multiple delivery couriers and logistical departments toward maximum productivity. Additionally, you must have a proven ability and desire to develop and maintain an environment of trust, diversity, and inclusion within your team. Role Objectives: Motivate, empower, and lead your team through your solution-oriented, critical thinking leading methodology while delivering answers to complex situations. Assist in the communication between employees and upper management. Meet and surpass corporate goals by making the best use of your employees and resources. Direct work of employees to meet quality and on-time delivery requirements; address production challenges and communicate to appropriate leadership. Set performance goals and deadlines in line with the company’s vision, monitoring budget and reporting variances to leadership. Oversee general administrative work including planning meetings, making phone calls, and distributing scheduling and job assignments. Communicate with customers to get feedback that can be used in improving processes and customer service; assist in solving problems and providing consulting assistance to create brand loyalty and lasting relationships.

Requirements

Availability to work full-time, including some weekends (all weekends during peak times)
A bachelor’s degree, and/or 4 to 6 years of management experience in supply chain or logistics management
Intermediate knowledge of Microsoft Excel, Word, and Outlook
Exemplary Communication, Leadership, and People Management Skillsets (an assessment for each will be administered).
Superior organization, time-management, & multi-tasking skillsets a must
Strong knowledge of understanding of the fast-paced environment and the ability to juggle multiple tasks at one time.
Excellent and proven critical thinker and solution-oriented leader and communicator.
Proficient in reading, writing, and speaking English
Possess and demonstrate superior communication and interpersonal skills.
Excellent analytical and problem-solving skills.
Clear understanding of data and how to run reports in Excel is particularly important.

Responsibilities

Ensure a safe, efficient, and friendly working environment.
Lead, educate, and empower company employees.
Plan and communicate daily loads to ensure freight is delivered on time
Actively manage morning operations with 5,000+ shipments packages daily
Communicate with dispatch at various service centers and with dock employees to coordinate the movement of trailers and freight.
Monitor and analyze all opportunities to cut costs and improve efficiencies.
Balance delivery courier workloads to ensure equity, productivity, and employee success is maintained daily.
Review, identify and improve daily Key Performance Index (KPI’s)
Analyze and optimize routes to increase productivity.
Comply with all applicable laws/regulations, as well as company policies/procedures.
Assist other Supervisors as required.