Operations Supervisor

Daikin Applied Americas•Bowie, MD

5d•$101,000 - $140,600•Hybrid

About The Position

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking an Operations Supervisor for our mechanical installation team. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Bowie, MD – Hybrid/Field Requirements Your Responsibilities:

Requirements

Associate’s degree OR relevant experience paired with a technical/trade school HVAC certification.
2-4 years of people leadership experience
Knowledge of HVAC system types, application methods, and operational performance within commercial and industrial projects.

Responsibilities

Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting
Supports sales through involvement in job quotation and estimation.
Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost and provides feedback to the District Manager.
Establishes project timelines, meets with customers to communicate and coordinate project schedule.
Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer signoffs are secured per corporate policy requirements.
Provides leadership and supervision to technician team and responsible for the team’s development and training.
Oversees quotation of call-in work, transactional sales (not requiring SSR skills), and assigns personnel as needed to ensure that quotes are delivered to customers on a timely basis.
Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities.
Ensures that maintenance contract commitments are fulfilled, and inspections completed on time.
Provides input to Service Coordinator on scheduling activity of technicians.
Works with the technician team to generate pull-through service and repair work on existing house accounts.
Manages Tech Tip program and leads customer care initiatives.
Responsible for technician goal setting and performance reviews and will ensure completed on-time each year.
Supports technician training by coordinating training with training department. Reports training plan and budget to DM.
Work with Service Sales Representative and District Manager in order to resolve customer issues, including customer visits.
Provides weekly job status, revenue and warranty recovery report to DM.
Monitors warehouse inventory, truck inventory, and tool inventory. Approves tool purchases.