Operations Supervisor

Transdev•Everett, WA

6d•$25 - $27

About The Position

Operations Supervisor Transdev in EVERETT, WA is hiring a n Operations Supervisor to oversee road service through communication with Operators , the general public and provide customer support for our clients. We are seeking friendly, customer service-oriented people who are dedicated to safety. Non-CBA Position: Competitive compensation package of minimum $25 -27 hr Benefits include: Vacation: minimum of two (2) weeks Sick days: WPSL (5 days) Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: Prepares and assist s with operational reports, audits, schedules and data analysis. Maintains accurate daily records of operations. Research and respond to customer compliments and complaints. Serve as project manager for selected internal projects and upgrades Counsels, coaches, and trains drivers and dispatchers. Tracks trip performance measures, route begin on time, performance, incidents, etc. Ensures that drivers are performing assigned duties correctly and safely and that they meet all job-related specifications. Other responsibilities may include road checks, routing , training, payroll, and other administrative tasks as required. May assist in driver hiring in accordance with company standards. Reports directly to Operations Manager.

Requirements

High school diploma, GED or equivalent
1-3 years of transit or related experience.
2-3 years driving experience preferred.
Supervisory experience is strongly desired.
Problem solving and analytical abilities.
Ability to verbally communicate with passengers, Drivers, Dispatchers and Road Supervisors including use of a 2-way radio and PA system effectively.
Working knowledge of Microsoft Word and Excel.
Excellent customer service skills.
Must be able to work shifts or flexible work schedules as needed.
Subject to a DOT drug testing and physical if applicable.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Nice To Haves

Paratransit experience or knowledge highly beneficial

Responsibilities

Prepares and assist s with operational reports, audits, schedules and data analysis.
Maintains accurate daily records of operations.
Research and respond to customer compliments and complaints.
Serve as project manager for selected internal projects and upgrades
Counsels, coaches, and trains drivers and dispatchers.
Tracks trip performance measures, route begin on time, performance, incidents, etc.
Ensures that drivers are performing assigned duties correctly and safely and that they meet all job-related specifications.
Other responsibilities may include road checks, routing , training, payroll, and other administrative tasks as required.
May assist in driver hiring in accordance with company standards.