Operations Supervisor

Island Hospitality Management III LLC•Addison, TX

About The Position

As our Operations Supervisor, you will oversee the Bistro, Housekeeping and Front Desk Departments while playing a key role in delivering exceptional guest experiences and maintaining product quality standards. This position is more than a supervisory role, it is a strategic step in our Pathway Program, designed to prepare you for future management opportunities within the company. In this role, you will: Gain hands-on operational experience across multiple departments. Develop leadership and decision-making skills through structured coaching and mentorship. Drive team performance and guest satisfaction while learning the fundamentals of property management. We are looking for candidates who are passionate about growth, eager to learn, and committed to building a long-term career with us. If you’re ready to take the next step toward a management position, this opportunity is your pathway to success. This position may require flexible scheduling availability.

Requirements

Ability to operate hotel POS and PMS Systems
Ability to multitask, prioritize and manage time
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
Candidates must be an active participant in the Pathways program
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Responsibilities

Ensure that departments achieve or exceed guest's service expectations
Prepare team member schedules in accordance with budgets and business forecasts
Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
Recommend local attractions and restaurants for guests to visit
Inform guests of all hotel services and amenities
Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
Work with other departments to ensure operations are running smoothly in tandem with one another
Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations