Operations Supervisor

Tapestry, Inc.•Jacksonville, FL

7d•Onsite

About The Position

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Title: Operations Supervisor - VAS Dept Location: Jacksonville, FL - onsite Shift: Weekend Dayshift Primary Purpose: Responsible for managing the Wholesale/ Retail Value Added Services Department team by setting direction and motivating non-exempt warehouse associates to meet or exceed business and team goals. Partner with Day/Night/Weekend Shift Managers, Operations Supervisors, Transportation, Workflow, Customer Service, and other warehouse Support Groups to develop plans to meet or exceed performance measurements. This position is responsible for supervising a team comprised of a clerk, non-exempt warehouse associates, and a fluctuating seasonal temp staff. The successful individual will leverage their proficiency to... Coordinate daily tactical planning with other Operations Supervisors and Support Groups through problem solving and decision-making processes. Ensure all standard operating procedures and training documents are followed and updated as needed. Report performance against goals weekly & monthly. Provide feedback to team/individuals for development/growth. Review staffing to ensure that the appropriate coverage is available to support volume and adjust accordingly. Cross-train staff to ensure there are sufficient resources to handle all tasks in the department. Lead projects that will drive continuous improvement. Partner with other Operations Supervisors to expedite DTC Turn ensuring shipment goals are met. Manage multiple tasks while maintaining daily operations. Assist the Business Unit Leader in preparation of the annual AOP and monthly LE review process. Facilitate and attend training for continuous technical and leadership skill development. Perform other duties per request or as assigned by Manager and demanded by business needs.

Requirements

High School diploma or equivalent; college degree preferred.
Minimum of 2 years’ experience in a supervisor level position in a warehouse/distribution center environment.
Ability to manage and direct team functions with little or no direct supervision.
Successful record in supervising, training, coaching/motivating, problem solving, and developing team members.
Excellent verbal and written communication skills.
Proven ability to work and communicate with all levels of the organization.
Working knowledge of Word and Excel is required and experience with a WMS preferred.

Nice To Haves

College degree
More than 5 years in a distribution center supervisor role.
Strong conflict resolution, problem solving, and decision-making skills.
Ability to manage trends and business changes, while building flexibility within the team.
Ability to perform process optimization, developing solutions, and adapting to the changing needs of the business

Responsibilities

Coordinate daily tactical planning with other Operations Supervisors and Support Groups through problem solving and decision-making processes.
Ensure all standard operating procedures and training documents are followed and updated as needed.
Report performance against goals weekly & monthly.
Provide feedback to team/individuals for development/growth.
Review staffing to ensure that the appropriate coverage is available to support volume and adjust accordingly.
Cross-train staff to ensure there are sufficient resources to handle all tasks in the department.
Lead projects that will drive continuous improvement.
Partner with other Operations Supervisors to expedite DTC Turn ensuring shipment goals are met.
Manage multiple tasks while maintaining daily operations.
Assist the Business Unit Leader in preparation of the annual AOP and monthly LE review process.
Facilitate and attend training for continuous technical and leadership skill development.
Perform other duties per request or as assigned by Manager and demanded by business needs.