Operations Supervisor

HealthPoint•College Station, TX

1d•Onsite

About The Position

The Operations Supervisor is a key leadership role responsible for managing the daily operations of a healthcare clinic, under the oversight of a Regional Director or Operations Manager.

Requirements

Organizational Skills - Displays more advanced organizational skills in an administrative capacity to organize projects or others' work.
Problem Solving Skills - Devises effective solutions to situations encountered based on the general goals and objectives of the healthcare administrative function.
Communication Skills - Able to effectively communicate opinions drawn from conclusions using inference and logic.
Critical Thinking Skills – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Problem Resolution - Resolves conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities, or governmental authorities.
Math Development - must be able to solve mathematical problems and understand statistics.
Must possess a high school diploma or General Educational Development (GED) certificate.
Word Processing Skills - Prepares more complex documents in Microsoft Word including creating tables, charts, graphs, and other elements.
Spreadsheet Skills - Uses Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
Graphics/Presentation Skills - Creates basic presentations in Microsoft PowerPoint.
Uses HRIS (Human Resource Information System) to manage HR (Human Resource) employee record keeping, workforce reporting, talent management, time & attendance, and benefits administration
Uses CRM or like software to manage and evaluate customer/patient information for business development of process improvement opportunities
Valid state Driver’s License

Nice To Haves

Two (2) years of healthcare setting work experience
Automobile insurance with reliable transportation

Responsibilities

Manage and coordinate assigned aspects of daily clinic operations
Ensure appropriate staffing schedules
Review and implement clinic workflows centric to the patient
Review and manage the organizational and clinic/site resources to ensure the appropriate allocation to optimize efficiency and patient satisfaction.
Respond to directives by one-up leader regarding operational initiatives
Monitor and manage assigned tasks related to the clinic's financial performance, including adherence to grant standards
Recommend and implement strategies to improve financial outcomes and control costs
Reconcile daily receipts and day sheets to prepare timely bank deposits and summary recap reports as directed
Collaborate with clinial leadership and provide support on the implementation of quality improvement programs to maintain high standards of patient care and compliance with organizational and industry regulations.
Monitor and analyze operational key performance indicators and recommend improvement initiatives based upon data measures.
Create and maintain a culture of customer excellence
Ensure excellent patient experience by addressing patient concerns, resolving complaints, and implementing measures to enhance patient satisfaction and loyalty.
Remain updated on healthcare regulations, policies, and procedures
Ensure the clinic's compliance with relevant legal and regulatory requirements.
Foster effective communication and collaboration among clinic staff, providers, colleagues, and other organizational team members to achieve desired clinic performance
Foster effective communication and collaboration among external stakeholders, such as local community organizations, insurance companies, vendors, and referring healthcare providers
Performs other duties as assigned
Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)
Assigns duties to employees and provides daily guidance and supervision
Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities
Ensures that employees are aware of, and adhere to, appropriate company policies and procedures.
Provides input into the maintenance and upkeep of departmental job descriptions.
Reviews employee assignments and provides specific instructions on completion of tasks/responsibilities.
Prepares and conducts performance appraisals for immediate staff.
Participates in hiring, disciplinary, and termination procedures.
Effectively prioritize tasks and projects based on business needs and resources
Ensure alignment of initiatives with organizational priorities and objectives
Manage competing demands and adapt to changing priorities