Operations Supervisor

Herzog•Kansas City, MO

About The Position

KC Streetcar is looking for an Operations Supervisor to join our team and do something different and exciting as you play an important role — the face of KC Streetcar. Your next stop? A chance to love what you do … at KC Streetcar! Hertzog Transit Services, Inc. is currently seeking an Operations Supervisor in Kansas City, MO to join our team. This is a non-exhaustive overview of the job duties for this position. Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position. Regular and predictable attendance and punctuality are a requirement for this position.” Other duties as assigned

Requirements

High School diploma or equivalent.
Subject to pre-employment background check and motor vehicle report review.
Maintain a valid driver’s license and endorsements as required per position.
Pass pre-employment DOT physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
This position requires you to pass and maintain a DOT medical evaluation to drive a Herzog commercial vehicle.
Successfully complete and maintain any required safety certification and testing on an annual basis.
Able to walk on uneven surfaces up to one-half mile.
Maintain balance for an extended period of time while train is in motion.
Must be able to be aware of surroundings and follow verbal commands while being exposed to moderately loud noises on a daily basis.
Work in a confined access/space environment with a width of 24 inches.
Must be able to adapt to various temperature extremes including but not limited to heat, cold, moisture and wind.
Regularly sit and stand for an extended period of time.
Able to tolerate repetitive movements: bending and overhead reaching.
Regularly to push/pull a force of 25 pounds.
Regularly ascend/descend a platform with a height of up to 18 inches from the floor.
Must successfully pass color/vision examinations as required by the position.
Must be able to hear and distinguish auditory signals as required by the position.
Able to work in a safety sensitive work environment.

Nice To Haves

Education at the college level is considered a plus.
Supervisory experience is considered a plus.
Rail Transportation related operations and supervision is considered a plus.

Responsibilities

Instruct Operators on policies and procedures and monitor on-time performance.
Provide direct response to emergency related incidents, including accident and incident scenes, investigate and provide detailed reports
Administer post-accident, reasonable cause and random drug and alcohol tests
Perform on board riding checks evaluating the safe operation of the streetcar
Inspect passenger stations and facilities to ensure clean, safe and secure environment
Observe infrastructure OTS, poles and tracks reporting conditions
Throw switches and flag streetcars
Provide written reports concerning rules violations
Review Operator reports and payroll
Review digital recordings as necessary and provide daily report activities.
Assist in labor related disputes including grievances
Administer provision of the labor agreement within the realm of authority
Communicate with other departments within Herzog as well as the Agency
Assists Operations Manager with special projects as assigned
Interact with customers and non-customers and provide information as requested
Investigate Customer Service Complaints in timely manner