Operations Supervisor

Scootaround IncCape Canaveral, FL
3dOnsite

About The Position

We are seeking a reliable and detail oriented Operations Supervisor to assist with leading and supervising the team at our Port Canaveral and Miami Cruise Ports and to assist with delivering/picking up mobility equipment to the Cruise Ports, Airports, Resorts, Residences, Convention Centers and Hotels in and around the Port Canaveral, Florida area.

Requirements

  • Minimum 1-2 year of supervisory or team leadership experience.
  • Excellent oral and written communication skills.
  • Excellent Internal and External Customer Service Skills.
  • Must possess analytical, critical thinking, and problem-solving skills.
  • Attention to detail, good organizational and time management skills.
  • Thorough knowledge and understanding of warehousing principles, practices, and procedures are required.
  • Must have a valid Driver’s License.
  • Must be able to lift up-to 50 lbs.
  • TWIC Card holders are an asset. If you do not have a TWIC Card, you will need to obtain one prior to the start date.
  • Able to work under pressure and in changing environmental conditions.
  • BasicComputer and Microsoft knowledge required.
  • Must have a flexible schedule to work available days, evenings, and weekends.

Responsibilities

  • Supervise staff including hiring, evaluating, coaching, progressive discipline, and terminations.
  • Manage terminal and onboard rental programs and their inventories.
  • Assist in training and managing employees in addition to providing leadership and guidance to all associates.
  • Oversee day-to-day operations of multiple routes.
  • Plan and monitor employee schedules and route scheduling including regular communication throughout the day until all routes are completed.
  • Deliver and Pick Up equipment from customers in thePort Canaveral area as needed.
  • Perform Tier-1 and Tier-2 service on Scootaround and WHILL equipment
  • Adhere to appropriate security measures when opening and/or closing the warehouse.
  • Ensure all vehicles, drivers, and processes meet DOT & Scootaround requirements.
  • Schedule deliveries and dispatch drivers based on the requirements of the customer.
  • Work closely with Operational Team Members, Customer Service Agents, and customers (both internal and external) to ensure exceptional delivery experience.
  • Ensure all vehicles are scheduled for maintenance via Penske.
  • Review payroll timecards on a bi-weekly basis.
  • Ensure inventory management protocols are being followed in TrackAbout and Global Office.
  • Partner with the Operations and Service teams and ensure adequate inventory levels are maintained for Parts & Supply’s based on demand.
  • Assist Dispatcher with weekly physical inventory counts.
  • Perform inventory forecasts to ensure equipment needs meet demand.
  • Maintain warehouse organization and quality control standards.
  • Assisting in other areas as needed and performing other duties as assigned.

Benefits

  • Fun, flexible, team-oriented environment
  • Excellent Benefits & PTO package
  • Full time role
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