Operations Supervisor, Warehouse

Riverstone Logistics • Houston, TX

6d

About The Position

The Operations Supervisor will oversee the day-to-day functions of Inbound Operations unloading of all customers product into our Hub and out away into inventory locations prior to any outbound activity. In addition, this position will assist CDT/RTD in monitoring and troubleshooting delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site by providing feedback and coaching to their team.

Requirements

• High School Diploma/GED or equivalent required
• Strong people and operations supervisory skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Ability to embrace new technology
• 2-3 years of Operations or final mile delivery experience preferred

Responsibilities

• Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Supervise and review route monitoring utilizing client-specific software
• Process and monitor returns through the client portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned (may vary based on client requirements)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED