Operations Supervisor - Truckload Solutions

AIT Worldwide Logistics • Chicago, IL

1d • $81,300 - $117,000

About The Position

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Operations Supervisor will be responsible for training and developing employees, assigning work to others and acting as a resource to the employees. Additionally, this role involves managing relationships with service providers and partners throughout North America. This role is considered a working Supervisor position and will also assist, as needed, to complete the work of the department in addition to daily shipment processing.

Requirements

• High School Diploma or GED equivalent (Required)
• 3+ years experience in 3PL or freight brokerage environment (Required)
• 1+ years experience in directly leading or supervising/managing a team (Required)
• Transportation Management System (TMS) Medium
• Microsoft Office Suite Medium

Nice To Haves

• Bachelor's Degree (Preferred)

Responsibilities

• Responsible for overseeing operations during evening and weekend shifts including planning, covering and tracking shipments for on-time pickup or delivery, load acceptance, customer communication and being the initial point of contact for any escalations
• Research and resolve customer inquiries and challenges on truckload shipments
• Actively monitor and respond to customer emails regarding specific needs and basic operations are being responded to in addition to providing quotes for upcoming shipments
• Effectively supervise, develop and coach the team within job performance, assignments and cross-training in addition to managing staff schedules in order to maximize productivity and minimize expenses
• Assist in identifying and improving processes and procedures related to data entry, appointment scheduling, shipment coverage and turnover communication
• Build strong partnerships through proactive communication with truck carriers, internal/external customers, sales team and vendors
• Responsible for directly booking and monitoring status of shipments, as needed
• Accountable to further escalate larger challenges to senior leadership or the correct party necessary (i.e. IT, HR, etc.)
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
• Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
• In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees