Customer Solutions Supervisor

RJW Logistics Group • Lockport, IL

3h • Onsite

About The Position

The Customer Solutions Supervisor serves as a key escalation point
for the Business Solutions Coordinator and acts as an internal resource for
resolving issues that fall outside standard operational processes. This role is
responsible for independently, overseeing and directing designated teams,
exercising discretion in monitoring and evaluating key performance indicators
(KPIs), and ensuring performance metrics are consistently met. Additionally, the
Customer Solutions Supervisor will lead cross-departmental initiatives, manage
administrative functions, and drive support, research and process improvement
initiatives.

Requirements

• Excellent verbal and written skills.
• Strong problem-solving and issue-resolution skills
• Ability to work effectively under pressure situations in fast=paces environments.
• Strong attention to detail.
• General office management experience.
• Working knowledge of logistics software and systems.
• 1 to 3 years of progressively responsible experience in business operations, process improvement, systems support, or any related experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine “root cause” of problem and determine corrective action.
• To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Nice To Haves

• Associate’s degree preferred

Responsibilities

• Direct and oversee the resolution and documentation of real-time issues, ensuring appropriate prioritization and quality standards are met.
• Design and execute research projects, collect and analyze data, interpret key findings, and effectively communicate results to Leadership.
• Drive the successful implementation of plans, strategies, and processes to achieve business goals.
• Implement, monitor, and evaluate KPIs within the Customer Solutions department.
• Coordinate with department heads to drive process changes across the network.
• Identify organizational challenges and contribute to effective solutions that enhance overall performance and efficiency.
• Manage and oversee specific projects or initiatives within the Retail Services Division.
• Perform other duties and tasks assigned by the Customer Solutions Manager.
• Serve as a company resource with a strong focus on customer needs and satisfaction.
• Provide input into hiring decisions, performance evaluations, corrective actions, and development planning, with recommendations given particular weight.
• Exercise independent judgment on matters of significance, including process changes, resource allocation, and cross-functional prioritization.

Benefits

• Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
• Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
• Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
• Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
• Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED